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R6900 Nighthawk AC1900 - 5ghz drops every day
Hi, I have the Costco router AC1900 R6900. Setup was smooth, however, the 5ghz network drops every day and I have to reboot the router. The network is visible, just won't connect without a reboot...
Hi Guppy,
Try to reset the router to factory default. If same thing, I would suggest contacting support team.
I recomend you return the item to Costco and buy a different router somewhere else. I have returned the same router 3 times now and the person at costco said the routers are junk. he also said that everyone returns that router so i imagine they wont carry it for much longer. After about 12 hours the router stopped working everytime for me.
I'm past the return date - it's still working, with ocassional drops, but that only happens if I don't leave at least one device connected. I'm hesitant to do any firmware updates - it's working, so like they saying goes "if it ain't broke, don't fix it". Technically, it's broke, but I can live with an ocassional reboot for now.
Just set-up my R6900p router from Costco a few days ago, experienced first spontaneous 5 GHz network drop-out, in which new devices can see the -5G SSID but cannot connect, and an existing laptop which connected (after waking up from sleep) was still listed as connected, but with no internet connection. No problems with 2.4 GHz network during this time, connectivity on this band remained uninterrupted.
Netgear WiFi analytics app on my phone shows zero 5 GHz networks other than my own in range.
Updated firmware version from V1.0.0.58_1.0.50 to V1.0.1.14_1.0.59, appears to be working normally upon reboot, for now.
Anyway, would be interested to find out if anyone has noticed whether or not this drop-out behavior also happens when the Smart Connect feature is enabled (Both frequency bands share same SSID, router automatically assigns devices between the two).
- I had the same problem with mine when I first set it up. Extremely frustrating because you have to wait for days to get help from Netgear support. The other issue that has never been resolved by support is using a backup drive on the USB connection. Every time it backed up, it would crash the connection. It was an approved backup device I was using.
The problem I experience now is the router will just drop its connection to the modem and it takes 3-5 reboots to reconnect. In addition to this, I have a laptop and desktop running on windows 8 and they lose internet connectivity on occasion. They both give the error that the device (network adapter) is unmounted. I am 99% sure this is caused by the router. I no longer have free support from Netgear and I have no interest in paying for support to get a problem fixed that is solely their problem. I feel your pain. I done with all the frustration with the AC 1900. I will be returning the device to Costco in the near future. I also purchased a Netgear range extender so hopefully that will be compatible with whatever I end up purchasing.I bought that range extender too - it didn't seem to make a hill of beans worth of difference, so I returned it.
I still have the problem with the dropped 5Ghz network, but rebooting seems to fix it. Until I can afford a bigger/better router or the problem isn't resolved with a simple reboot, I'm living with it. Not likely that I will buy another NetGear router though.
Update to my previous post - updating firmware to latest version did not change behavior. Shortly afterwards, 5 Ghz band dropped out again, same behavior of being able to see the SSID, but not connect.
If I go into the router GUI (without rebooting), under Advanced > Administration > Router Status, I see a red circle-X next to the box for "Wireless Settings (5Ghz)", and there is an odd character in the place for the channel, like a straight vertical line with a zero touching it. The box for the 2.4 Ghz has a green checkmark, and that band continues to work uninterrupted. Screenshot attached:
I decided to try changing my channel, from previous setting of 36 to 149, and when I hit Apply the page did not reload successfully, and the network connection dropped-out shortly after -- I could no longer see the 2.4 Ghz network SSID, and while the 5 Ghz network was still visible, I could still not connect to it. Not sure if it was crashed or just taking a very long time to reset, but I rebooted it, and it is currently working fine with channel changed to 149 when I went back in the menu.
