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R6900 shows a strong signal but provides no internet connection after resetting modem
I have been having spotty internet so I called my internet provider (Verizon FiOS) to see if there was anything they could do. Among the many things they had me try was pressing the reset button on m...
blacklock wrote:
Model is GT784WNV.
That is a modem router.
DSL Modem Wireless Router for Verizon GT784WNV - Actiontec.com
So you have the "two modems" issue.
If it helps, I believe that turning off the wireless function on the modem worked. It now (I believe) just provides internet to the router through an ethernet cable, and then the router sends out the wireless signal. The problem I think had to do with setting up the router incorrectly through the Netgear Genie.Turning of the wifi is not the answer. Nor is it the genie's fault that it was battling against another router.
To make best use of the router, you should put the modem/router into modem only (bridge) mode.
This page goes into the setup details:
Actiontec GT784WNV Router | Verizon Internet Support
This pages explains how to put your modem/router into bridge mode:
How to bridge the GT784WN to be used as a modem only – Actiontec Support
It says there:
You should not connect the second router to the unit unless you bridge it first to avoid subnet and NAT issues.
To bridge the unit
\connect directly to the unit by Ethernet. Open browser\type 192.168.0.1 and hit enter.
Click on Manual Setup
\If at main menu where home page shows, click Wireless Setup
\Disable Radio
\click Apply Click Advanced Setup
\Click Broadband Settings
\Make sure VPI and VCI values are set to the required ISP settings
\apply if you make changes To the left, click on WAN IP Settings
\Select RFC 1483 Transparent Bridging
\click Apply Click on Wireless setup, Select Disable wireless radio\click Apply The unit will no longer have an Internet LED and you won't be able to get back to the settings without resetting it to defaults. The wireless will be turned off. Connect your secondary router
\program its WAN with your ISP settings for the Internet connection.An alternative is to put your R6900 (or is it the R6700 listed in your footer?) in to Access Point mode.
The manual will tell you how to do that.
>>> R6700 | Product | Support | NETGEAR <<<
Model is GT784WNV.
I actually miraculously managed to get it to work again, but I'm not entirely sure how because I was trying all sorts of things, so I would love to know how to set everything up properly so this doesn't happen again. Verizon is sending me a new modem (they said the reason I was getting spotty service in the first place was that it was too old) so I will have to set it up again when it arrives, and I imagine I will have to go through this process again.
If it helps, I believe that turning off the wireless function on the modem worked. It now (I believe) just provides internet to the router through an ethernet cable, and then the router sends out the wireless signal. The problem I think had to do with setting up the router incorrectly through the Netgear Genie. It seemed to be asking me to enter the network name and password for the modem (or "gateway" as it was calling it), when really it wanted the name and password for the router. But I am not very tech-savvy and I could be entirely wrong about what did or did not work.
I would love to avoid the headache of the last couple days when I set up my new modem, so if anyone can provide instructions on how to properly set up the GT784WNV modem and the R6900 Nighthawk AC1750 router from scratch, I would be so grateful!
blacklock wrote:
Model is GT784WNV.
That is a modem router.
DSL Modem Wireless Router for Verizon GT784WNV - Actiontec.com
So you have the "two modems" issue.
If it helps, I believe that turning off the wireless function on the modem worked. It now (I believe) just provides internet to the router through an ethernet cable, and then the router sends out the wireless signal. The problem I think had to do with setting up the router incorrectly through the Netgear Genie.
Turning of the wifi is not the answer. Nor is it the genie's fault that it was battling against another router.
To make best use of the router, you should put the modem/router into modem only (bridge) mode.
This page goes into the setup details:
Actiontec GT784WNV Router | Verizon Internet Support
This pages explains how to put your modem/router into bridge mode:
How to bridge the GT784WN to be used as a modem only – Actiontec Support
It says there:
You should not connect the second router to the unit unless you bridge it first to avoid subnet and NAT issues.
To bridge the unit
\connect directly to the unit by Ethernet. Open browser\type 192.168.0.1 and hit enter.
Click on Manual Setup
\If at main menu where home page shows, click Wireless Setup
\Disable Radio
\click Apply Click Advanced Setup
\Click Broadband Settings
\Make sure VPI and VCI values are set to the required ISP settings
\apply if you make changes To the left, click on WAN IP Settings
\Select RFC 1483 Transparent Bridging
\click Apply Click on Wireless setup, Select Disable wireless radio\click Apply The unit will no longer have an Internet LED and you won't be able to get back to the settings without resetting it to defaults. The wireless will be turned off. Connect your secondary router
\program its WAN with your ISP settings for the Internet connection.
An alternative is to put your R6900 (or is it the R6700 listed in your footer?) in to Access Point mode.
The manual will tell you how to do that.
>>> R6700 | Product | Support | NETGEAR <<<
Ahhhh okay yes, disabling the wireless radio is what I did. I thought that was turning of the wireless signal because when I did it the "wireless" light on the modem went off.
I think I should be able to follow these instructions to go through the process again. Thank you!