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justin_esta's avatar
justin_esta
Tutor
Apr 21, 2018
Solved

R6900P. Nighthawk AC1900 Smart WiFi MuMimo

Help needed, I woke up to find out that my fully functioning wireless router has stopped working. The power light remains amber and no other color. It includes two other white LED buttons on Guest Wi...
Troubleshooting
  • michaelkenward's avatar
    michaelkenward
    May 05, 2018

    Did you try tftp?

     

    I'll repeat what I said before:

     

    How to upload firmware to a NETGEAR router using TFTP | Answer | NETGEAR Support

     

    That is a bit out of date in that it does not tell you that Windows has a TFTP function built in, you just have to enable it.

     

    • Control Panel
    • Programs and Features
    • Turn Windows features on or off
    • TFTP client - enable

    That's probably easier than retrieving software from a website.

     

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Apr 27, 2018

Hi justin_esta,

 

Have you tried the suggestion of michaelkenward? 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

justin_esta's avatar
justin_esta
Tutor
Apr 27, 2018

I was having troubles trying to hard reset my router. When I followed the instructions on rresetting the router, the device did not have a green LED, but instead continued to have the same LED's as explained before. That was the last step needed to upgrade the firmware.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Apr 27, 2018

    Sorry, I don't understand you reply. Are you saying that you are still stuck?

     

    justin_esta wrote:

    When I followed the instructions on rresetting the router, the device did not have a green LED, but instead continued to have the same LED's as explained before.

     

    First, the LED will not go green. Normal behaviour is a white LED.

    If a simple reset does not change things, try this:

     

    • Press reset for 30 seconds
    • Keep pressing reset while removing power
    • Keep pressing reset for another 30 seconds while apply power