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Forum Discussion
R6900P random disconnect
I have been having the same issue since the day I got the R6900P which is that it randomly drops and then reconnects. In this world of working from home, having to wait until it cycles through when yo...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Does the internet LED turn amber when this happens?
Anything on the router LEDs that show any indications?
Do both wired and wireless devices get disconnected?
Can you access the routers web page at all at 192.168.1.1 when this happens?
Hopefully these answer the questions:
What Firmware version is currently loaded? v1.3.2.134
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Spectrum EU2251
Does the internet LED turn amber when this happens? Unknown - will look at next time
Anything on the router LEDs that show any indications? Unknown - will look at next time. I don't know that I have a baseline for what the other LEDs look like on a normal basis so I will have to look at it now and record it so I can compare.
Do both wired and wireless devices get disconnected? Both wired and wireless
Can you access the routers web page at all at 192.168.1.1 when this happens? I haven't tried. I only ever try to access via the mobile app and am not able to access them that way when it disconnects
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Yes, I did it this morning before I posted this and have had 5 disconnects since. I also had one 15 mins ago and looked at the LEDs and nothing showed out of the ordinary.
You might try a factory reset on the router. Power OFF the ISP modem for 1 minute as well then back ON. Then setup from scratch on the router.