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Forum Discussion
R6900P random disconnect
I have been having the same issue since the day I got the R6900P which is that it randomly drops and then reconnects. In this world of working from home, having to wait until it cycles through when yo...
First, let me go back to what I should have started with in the beginning. Thank you.
I have been so frustrated with the lack of support by Netgear, I was ready to just eat the loss (and I'm as cheap as they come) and never buy another Netgear product again. And that would also extend to the company and stores I support as CIO. You have talked me off the ledgers and it it's appreciated.
To answer your questions:
How do you have the 5Ghz radio configured for after the reset? Manual (assuming that is to say Smart Connect is off). I turned it on yesterday when I saw that setting and that exacerbated the issue so I turned it back off and did not turn it on after the reset today.
Is Beamforming, WMM, 20/40Mhz Coexistance enabled or disabled? I'm not sure what that is or how to check.
I have been so frustrated with the lack of support by Netgear, I was ready to just eat the loss (and I'm as cheap as they come) and never buy another Netgear product again. And that would also extend to the company and stores I support as CIO. You have talked me off the ledgers and it it's appreciated.
To answer your questions:
How do you have the 5Ghz radio configured for after the reset? Manual (assuming that is to say Smart Connect is off). I turned it on yesterday when I saw that setting and that exacerbated the issue so I turned it back off and did not turn it on after the reset today.
Is Beamforming, WMM, 20/40Mhz Coexistance enabled or disabled? I'm not sure what that is or how to check.
Ok so your only connecting at 2.4Ghz with your wireless device?
What channels are you using on 2.4Ghz?
Under Advanced Tab/Advanced Settings/Wireless Settings I believe...
I had been doing everything via the mobile app because the login page wasn't working before on my PC but that finally worked so thank you for sharing where to look for Beamforming as I still would not have been able to find it otherwise.
Implicit Beamforming is checked as enabled.
I am generally manually choosing 5Ghz vs. the 2.4 Ghz simply because I have been on MS Teams calls and my wife is also on Zoom calls at the same time so I was finding the 2.4 Ghz channel to be limiting our abilities to both have them running and not get the "your connection is unstable" notice on either platform.
Channel for 2.4 Ghz shows "Auto"
Channel for 5 Ghz shows "153"
That's well over my ski tips to know what it should be - those are just what has defaulted to.
And to answer an earlier question that I missed, we have had it happen on multiple devices on both 5 Ghz and 2.4 Ghz.
- Nothing else to try?
Should I assume nothing else to try and go with my original thought of buying something else and tossing this?
Well, I had been hopeful in the beginning that things might be different but ultimately the Netgear is now a $130 paperweight as it has been replaced and that will be my last Netgear product.
YOu might try changing channels to manual 11 on 2.4Ghz and channel 48 on 5Ghz and see.
Be sure WMM is enabled on the router as well.
It's too late at this point. I bought a different router and it is up and running. The constant battle with it, the frustration that customer support is so short from Netgear even on an issue I had tried to resolve before that time came (and inability to contact them outside of that to explain it), and needing to be up and running more quickly made me go with a TP-Link and suck up the loss.
Good Luck.