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melissa64's avatar
melissa64
Follower
Nov 05, 2020

R7000 - cannot log into routerlogin.net, 198.162.1.1 or Nighthawk after factory reset

I cannot change the password - the phone stopped working on wifi - one laptop has wifi, one doesn't and I can't change the password or change the name of the network. Please help!

 

1 Reply

  • > R7000 [...]

     

       Firmware version?  Connected to what?

     

    > [...] cannot log into routerlogin.net, 198.162.1.1 or Nighthawk after
    > factory reset

     

       Why the reset?  Was there some problem?

     

       "192.168.1.1"?  "cannot"?  What happens when you try?

     

       "cannot" is not a useful problem description.  It does not say what
    you did.  It does not say what happened when you did it.  As usual,
    showing actual actions (commands) with their actual results (error
    messages, LED indicators, ...) can be more helpful than vague
    descriptions or interpretations.


    > [...] I cannot change the password [...]

     

       "cannot" again.  _Which_ "the password"?

     

       Visit http://netgear.com/support , put in your model number, and look
    for Documentation.  Get the User Manual (at least).  Read.  Look for
    "Types of Logins".  Also, the LED descriptions and "Troubleshoot".

     

    > [...] one laptop has wifi, one doesn't [...]

     

       Not obviously a router problem, then.  What's the difference?

     

    > [...] I can't change the password or change the name of the network.
    > [...]

     

       Regarding "can't", see "cannot", above.