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Forum Discussion
bjtech
Jan 22, 2018Tutor
R7000 - Connected Devices Lose Connection w/ Newer Firmware
I cannot upgrade past firmware version 1.0.9.6 without some of my devices randomly disconnecting. In particular, I have two Ecobee 4 thermostats that will lose connection within a few hours of upgra...
- Jan 28, 2018
Hi bjtech,
Please try this firmware.
https://kb.netgear.com/000053870/R7000-Firmware-Version-1-0-9-26-Hot-Fix
JamesGL
Jan 28, 2018NETGEAR Employee Retired
Hi bjtech,
Please try this firmware.
https://kb.netgear.com/000053870/R7000-Firmware-Version-1-0-9-26-Hot-Fix
whit3rob
Jan 29, 2018Initiate
I have the exact same problem with ecobee3 lite thermostat and R7000. I just spent the last 5 weeks on an alternate firmware because the .18 and .20 hotfix wasn't helping the problem. I decided to revert back to factory and update to the .26 hotfix and the only thing that won't connect is the ecobee. So nothing changed and I'll have to go back to XWRT-VORTEX which has worked flawlessly since Christmas. Definitely something wonky between ecobee and Netgear
- bjtechJan 31, 2018Tutor
I'm upgrading to the 1.0.9.26 now to see if this is a fix. I will post with an update on whether it works or not. The strange thing is that 1.0.9.6 works flawlessly with the Ecobee and never loses connection. So, wherever the mismatch is (w/ new firmware), it only happened as a result of one of the firmware changes. Maybe something with one of the security upgrades? The other strange factor is that it does connect initially after the upgrade. However, it will only maintain that conection for a short time. A router reset will allow for it to reconnect, but again, only for a short time (1-4 hours).