Forum Discussion

Tutor

Jan 22, 2018

Solved

R7000 - Connected Devices Lose Connection w/ Newer Firmware

I cannot upgrade past firmware version 1.0.9.6 without some of my devices randomly disconnecting. In particular, I have two Ecobee 4 thermostats that will lose connection within a few hours of upgra...

Troubleshooting

JamesGL
Jan 28, 2018
Hi bjtech,

Please try this firmware.

https://kb.netgear.com/000053870/R7000-Firmware-Version-1-0-9-26-Hot-Fix

JamesGL

NETGEAR Employee Retired

Jan 28, 2018

Hi bjtech,

Please try this firmware.

https://kb.netgear.com/000053870/R7000-Firmware-Version-1-0-9-26-Hot-Fix

bjtech

Tutor

Feb 04, 2018

wrote:
Hi bjtech,

Please try this firmware.

https://kb.netgear.com/000053870/R7000-Firmware-Version-1-0-9-26-Hot-Fix

This firmware has worked so far!

I have not lost connection for over 5 days (at least that I am aware of).

Previously, the connection never lasted past 24 hours. And once it lost connection, it never reconnected until after a fullrouter reset.

JamesGL
NETGEAR Employee Retired
Feb 08, 2018
Hi bjtech,

Thank you for the feedback.

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!