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Solved
R7000 - ISP Says My Router broadcast is Interfering w/ ISP's Incoming Wirless Signal
I have wireless ISP service. There is a 'radio' receiver on the roof which receives the signal from a repeater in the neighborhood - it is line of sight transmission. From there it is wired into t...
- Deb- i work for a WISP and can help u out.
Are u in the US? If so heres some info for u.
Most WISPs use the same frequencies(2.4ghz and 5ghz) that wifi uses. This is because theyre free unlicensed freq. available for everyone to use. if a WISP used licensed freq, then the service would cost a whole lot more due to the FCC liscense costs.
When they say they can "see" your wifi signal, this means that your CPE(customer premise equipment) radio on the roof( which is acting as a station to the WISPs access point on their tower or building or wherever its located) is seeing the wireless signal that your router is broadcasting. A CPE is functioning similarly to what a phone or wireless computer does- it sees all the wifi signals that are available. This is normal.
The first thing u need to do is find out which freq band the WISP uses. If 2.4Ghz and all equipment u have operates on 5ghz(only talking about wireless devices here not wired), then u could turn off the 2.4ghz wifi on the Nighthawk.
However, if youre like most people, u will have a mix of devices where some have older 2.4ghz only radios.
In that case, the best thing u can do is make sure youre on a different channel than what the WISP is using. For 2.4ghz, theres only 3 non overlapping channels- 1,6,11. This means, if youre on chnl 1 and the wisp CPE is on 3, then there will be interference between the WISP CPE and your router.
If the WISP CPE instead uses 5Ghz freq then its a little more complicated due to MIMO and upper and lower channeling.
Once u separate the 2 devices as far as channels go, moving your router farther away from the CPE should help.
As far as IP address allocation goes, that has nothing to do with wireless signal interference between the 2 radios. IP address conflicts is a whole nother issue. If youre having that issue as well, it can easily be fixed. But lets get the wireless interference issue fixed first.
Hopefully this helps. If u have any questions, feel free to ask away!
Deb- i work for a WISP and can help u out.
Are u in the US? If so heres some info for u.
Most WISPs use the same frequencies(2.4ghz and 5ghz) that wifi uses. This is because theyre free unlicensed freq. available for everyone to use. if a WISP used licensed freq, then the service would cost a whole lot more due to the FCC liscense costs.
When they say they can "see" your wifi signal, this means that your CPE(customer premise equipment) radio on the roof( which is acting as a station to the WISPs access point on their tower or building or wherever its located) is seeing the wireless signal that your router is broadcasting. A CPE is functioning similarly to what a phone or wireless computer does- it sees all the wifi signals that are available. This is normal.
The first thing u need to do is find out which freq band the WISP uses. If 2.4Ghz and all equipment u have operates on 5ghz(only talking about wireless devices here not wired), then u could turn off the 2.4ghz wifi on the Nighthawk.
However, if youre like most people, u will have a mix of devices where some have older 2.4ghz only radios.
In that case, the best thing u can do is make sure youre on a different channel than what the WISP is using. For 2.4ghz, theres only 3 non overlapping channels- 1,6,11. This means, if youre on chnl 1 and the wisp CPE is on 3, then there will be interference between the WISP CPE and your router.
If the WISP CPE instead uses 5Ghz freq then its a little more complicated due to MIMO and upper and lower channeling.
Once u separate the 2 devices as far as channels go, moving your router farther away from the CPE should help.
As far as IP address allocation goes, that has nothing to do with wireless signal interference between the 2 radios. IP address conflicts is a whole nother issue. If youre having that issue as well, it can easily be fixed. But lets get the wireless interference issue fixed first.
Hopefully this helps. If u have any questions, feel free to ask away!
Are u in the US? If so heres some info for u.
Most WISPs use the same frequencies(2.4ghz and 5ghz) that wifi uses. This is because theyre free unlicensed freq. available for everyone to use. if a WISP used licensed freq, then the service would cost a whole lot more due to the FCC liscense costs.
When they say they can "see" your wifi signal, this means that your CPE(customer premise equipment) radio on the roof( which is acting as a station to the WISPs access point on their tower or building or wherever its located) is seeing the wireless signal that your router is broadcasting. A CPE is functioning similarly to what a phone or wireless computer does- it sees all the wifi signals that are available. This is normal.
The first thing u need to do is find out which freq band the WISP uses. If 2.4Ghz and all equipment u have operates on 5ghz(only talking about wireless devices here not wired), then u could turn off the 2.4ghz wifi on the Nighthawk.
However, if youre like most people, u will have a mix of devices where some have older 2.4ghz only radios.
In that case, the best thing u can do is make sure youre on a different channel than what the WISP is using. For 2.4ghz, theres only 3 non overlapping channels- 1,6,11. This means, if youre on chnl 1 and the wisp CPE is on 3, then there will be interference between the WISP CPE and your router.
If the WISP CPE instead uses 5Ghz freq then its a little more complicated due to MIMO and upper and lower channeling.
Once u separate the 2 devices as far as channels go, moving your router farther away from the CPE should help.
As far as IP address allocation goes, that has nothing to do with wireless signal interference between the 2 radios. IP address conflicts is a whole nother issue. If youre having that issue as well, it can easily be fixed. But lets get the wireless interference issue fixed first.
Hopefully this helps. If u have any questions, feel free to ask away!
Hi Wyliesdiesels and Others!
Thanks for the posts!!!!! You, like another poster, pointed to the 2.4ghz issue. I got on the phone with my WIPS provider yesterday and while on the phone and as he was 'logged in' to my modem (I have no idea how they do this stuff), I turned off the 2.4ghz broadcast. He said something like 'the pins or packets delivery went way up when I did that" (aka more thruput I assume), so that would be evidence of the 2.4ghz interferring with thier signal! Yahoo!!! I have not found anything (yet) that does not work so far using just the 5ghz broadcast.
He did say that on the 5ghz broadcast, to select the lowest # of Mbps in the mode which is 289 (other choices were 600 & 1300) and that would 'increase' the performance - go figure - not intuitive! The other poster also mentioned this which is why we chatted about it.
He also confirmed that their modem does not allocate IP Addresses.
BUT, low and behold . . . as we were on the phone he abruptly said . . . "Did you just unplug the modem?" and I hadn't - he said the radio receiver just lost power. - My reply "Welcome to my world!!!"
IT does that all the time all day long. So we are thinking that the wire from the roof to the transformer/modem box has some kind of fault. We stood next to that modem box today 'as it cut out' and the light on it did not go out, so that would point to something between it and the roof receiver. He will come out & we will replace the wiring on Friday (they are not allowed to go into the attic - so wish us luck). Its been gettiing worse and worse . . . so after we replace that, since the radio itself and the little dish collector were both replaced there is not much left. I also replaced the surge protectors . . . only thing left is little greem men!
We did find a strange box in our attic with 2 antena and flashing lights . . . and had no idea what it was. So I crawled up there & started following the wire . . . figured out it was the transmitter for the wireless security system. Most of our security system is wired, but we had forgotten a couple of doors are wireless - ones they forgot to wire when the house was built, so they added on wireless later . . . so its not the FBI or NSA afterall. Whew!
Ok - I will mark this one solved - hopefully I can mark 2 of the posts as solutions!! Thank you all for this - it was really helpful and solved a problem we've been having for soooooo long! Cheers! Deb