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Forum Discussion

Kahungunu's avatar
Kahungunu
Aspirant
Sep 10, 2022

R7000 - MS Teams Issues

Since switching to Fibre and using the Nighthawk R7000 when trying to use MS Teams I lose the video functionality (camera automatically turns off), sound still works. I have configured the router settings as per the ISP recommendations but still no video.

Any suggestions are appreciated

3 Replies

  • Kahungunu's avatar
    Kahungunu
    Aspirant
    Sep 10, 2022

    FYI

    Firmware:

    V1.0.11.123_10.2.100

     

    Model Laptop: 

    ThinkPad T490s

     

    OS:

    Windows 10 Enterprise

     

    Connected to 5g LAN

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 11, 2022

    1. what gateway/ont do you have from your ISP?

    2. you could update the firmware on the r7000. the latest right now is 1.0.11.136

    3. Do all devices have issues or just the one? 

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Sep 11, 2022

    Sounds like something from Windows. What makes you think it is the router?

     

    Does the same thing happen outside of Teams? I speak from bitter experience with a very different router. Teams is a beast.