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Forum Discussion
R7000 - password recovery and factory reset not working
Hi, I'm having trouble accessing the device. Default password "admin" "password" is not working. Tried simple reset via hardware (10 seconds holding reset button). Tried reset 30 seconds on, 30 sec...
renatoracin wrote:
Also download the firmware to see if I can send via TFTP, but on Linux I was not successful, as the host does not respond to the tftp "put" command.
TFTP isnlt the easiest move. Timing is important. It can take several attempts.
When I go to the recovery screen I have to make a short change to the source code to enable the "continue" button. After entering the Serial I am forwarded to a screen that asks me two questions that have never been configured. Since I don't have the answers (I left it blank and it didn't work either), I couldn't follow the password recovery.
If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.