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Forum Discussion
Solved
R7000 2.4Ghz & 5Ghz slowdown
Hi everyone, Got the Nighthawk R7000 a few days ago. My ISP delivers 152Mbs. CAT5e cable links my ISP Modem to the Nighthawk. Installed and set up no problem and upgraded firmware to the latest. ...
Update:
When trying to troubleshoot and change channels yesterday morning... I swear that the Router login page only offered me channels 36 -40 - 44 - 48. I had tried all of them .....and offered no improvement ( from 160Mbs down to 10Mbs or something equally ridiculous).
I then updated to the latest firmware and instantly back to 160Mbs. Through the day - still strong at 160Mbs (ish) at various intervals. I checked and the channel was in the low 40's I believe.
I have 1 nieghbour using the 5Ghz band.... as I discovered.....on channel 44. So surely this would be the cause of the conflict? But why then does a factory reset or firmaware update immediately bump it back up to 160Mhz and then only first thing the next morning, it drops back to under 10Mbs? Other than my Galaxy s4 phone - no other device in the house uses the 5Ghz band.
So - via my phone this morning I access the Genie app and to my surprise, in the 5Ghz settings - a whole load of other channels. I set it to 112. Rebooted and back strong at 160Mbs ( where as before other reboots in the lower 40's made no difference).
A turn up for the books ? Hopefully. So I am either going senile way too early or the last firmware update added these previously....err...uhm.. 'missing channels'..... but they are now in the router login console....clear as day.
I can also access files and play videos off my USB drive connected to the Nighthawk....upstairs ....going through 3, 120 year old solid Victorian brick walls.... as if the drive was locally attached. So this Nighthawk (cross fingers) kicks some major butt!
So - TheEther - thank you again for your kind advice - lets hope this badboy settles down now..
UPDATE
Overnight. ..a brand new router (exactly the same model ) is doing the exact same thing . I just tested the connection speed and the 2.4Ghz channel is faster - at about 40Mb compared to the 5Ghz at only 10Mb.
I tried a soft reboot and it's the same.
The router doesn't feel hot...it's mounted on the wall in the hallway with plenty of space all around.
I am at my wits end with this. Netgear's own support concluded yesterday that the unit must be faulty when I explained that I had updated firmware. ..tried different channels. ..rolled back firmware. ..hard reset.. After all that, they still wanted me to try a different power outlet. ..really?
There's no interference because when I factory reset before. .the 5Ghz band goes back to about 160Mb (in the spot furtherest away from the router )
SO back to square one. The discouraging thing is that I have no confidence in Netgear's own official support.
Very elementary trouble shooting with poor English.
I want to try and keep this router if I can. ..
Overnight. ..a brand new router (exactly the same model ) is doing the exact same thing . I just tested the connection speed and the 2.4Ghz channel is faster - at about 40Mb compared to the 5Ghz at only 10Mb.
I tried a soft reboot and it's the same.
The router doesn't feel hot...it's mounted on the wall in the hallway with plenty of space all around.
I am at my wits end with this. Netgear's own support concluded yesterday that the unit must be faulty when I explained that I had updated firmware. ..tried different channels. ..rolled back firmware. ..hard reset.. After all that, they still wanted me to try a different power outlet. ..really?
There's no interference because when I factory reset before. .the 5Ghz band goes back to about 160Mb (in the spot furtherest away from the router )
SO back to square one. The discouraging thing is that I have no confidence in Netgear's own official support.
Very elementary trouble shooting with poor English.
I want to try and keep this router if I can. ..
Are you using the USB port on the new router?
Do you see anything in the router's logs that might offer a clue?
Could there be a device connecting at 5 GHz that is sucking up your bandwidth?
Have you done a Wi-Fi survey to determine the existence of other, neighboring Wi-Fi networks and channels in use?
Do you have any devices that could be generating noise in the 5 GHz range, like a cordless phone or satellite TV?
Update:
When trying to troubleshoot and change channels yesterday morning... I swear that the Router login page only offered me channels 36 -40 - 44 - 48. I had tried all of them .....and offered no improvement ( from 160Mbs down to 10Mbs or something equally ridiculous).
I then updated to the latest firmware and instantly back to 160Mbs. Through the day - still strong at 160Mbs (ish) at various intervals. I checked and the channel was in the low 40's I believe.
I have 1 nieghbour using the 5Ghz band.... as I discovered.....on channel 44. So surely this would be the cause of the conflict? But why then does a factory reset or firmaware update immediately bump it back up to 160Mhz and then only first thing the next morning, it drops back to under 10Mbs? Other than my Galaxy s4 phone - no other device in the house uses the 5Ghz band.
So - via my phone this morning I access the Genie app and to my surprise, in the 5Ghz settings - a whole load of other channels. I set it to 112. Rebooted and back strong at 160Mbs ( where as before other reboots in the lower 40's made no difference).
A turn up for the books ? Hopefully. So I am either going senile way too early or the last firmware update added these previously....err...uhm.. 'missing channels'..... but they are now in the router login console....clear as day.
I can also access files and play videos off my USB drive connected to the Nighthawk....upstairs ....going through 3, 120 year old solid Victorian brick walls.... as if the drive was locally attached. So this Nighthawk (cross fingers) kicks some major butt!
So - TheEther - thank you again for your kind advice - lets hope this badboy settles down now..
Glad to hear you got things working. I know that the higher 5 GHz channels are not available in Europe, but unless you have a European model R7000, they should have been there. Maybe the planets weren't aligned. Oh well, the good thing is you found them. Hopefully, your 5 GHz speeds won't mysteriously drop.
