NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
Yes, and I spoke to support late yesterday. I only stumbled on to this thread last night.
I just called support again. They do not have this issue in their first-tier support database. They got me to use channel 11 (already tried - no change in result), and had me change fragmentation length and CTS/RTS thresholds each to 2304 (have not tried yet) and the reboot router. It worked (but rebooting router always gets 2.4 back up). Said he will make notes but cannot escalate issue unless it happens again. Usually takes 4 to 36 hours for 2.4 to fail so I should know in next two days if this change solves the issue (very doubtful) or has me sending this router back. I'll let you all know either way.
