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R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
Hate to say it fellows but this is not likely a firmware issue. You need to get a more recent version via RMA.
And good luck contacting the support. I had a ton of stupid questions like what is my ISP, having mentionned the fact that the issue already appears in a local-only network, and linked that very topic… Three days after that first contact, I'm still answering that kind of questions, without any real progress.
It's time for everyone to start tweeting to them:
Public shaming is often the one way to get a response to something like this.