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R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
Okay, thanks for the feedback, I have someone checking on the link. I'm sorry this isn't working correctly and hope to have it resolved promptly. Thanks!
Hi Nifer,
I had previously volunteered to test the release candidate but did not feel it was reasonable to require me to sign a legal document to do so. So, I am glad you posted a link directly to the software - unfortunately my netgear signin does not work for that link.
I completely agree with Hajster that Netgear needs to clear this up with a notice and appology to all, including me, that received the admonition from Netgear to upgrade. I would add that Netgear should be less harsh in rejecting requests for support - my request was 92 days after purchase and it was flat rejected unless I paid additional. I then had to find this message string by myself. Leaves a bad tase.
Hi jdoncarlus,
My feelings exactly. I actually received two e-mails from Netgear telling me how important it was to upgrade my R7000 router to the new firmware. I did so and that is when my 2.4ghz stopped working. I also called Netgear support and since my router was 120 days old they would not offer any phone support unless I paid a fee for that. I eventually convinced them that since the reason I am having this problem is not something I did but rather Negear released a firmware release that was buggy. I was then in contact with a tier 2 tech support tchnician and he just asked me to go back to the previous firmware. After I did that everything worked again. It does sound like Nifer from Netgear is trying to help us all resolve this problem. I certainly do not plan on doing any future firmware upgrades until I hear from this forum that it is working properly. Thanks again for Nifer's help and everyone on this forum working together on this problem.
Jim
I also cannot log in to download the firmware using the above posted link.
I am very sorry that the link I provided previously didn't work. To resolve the download difficult py, we moved the firmware from our website into Dropbox: https://www.dropbox.com/s/gff35js08j6nzof/R7000-V1.0.6.40_1.1.90.chk?dl=0
Please let me know if you can't access the firmware at this link.
We had hoped to provide production firmware yesterday, but have delayed for another week. The release candidate, which is the same firmware in Dropbox, has successfully passed our QA tests. However, our software engineers have asked for a few more days of testing.
The feedback has been positive from those of you who have kindly tested. But we have difficulty repeatedly inducing this problem in our lab, so it's hard to confirm that this fix will resolve all the issues you've experienced.
We feel badly that we inconvenienced everyone with the previous version of firmware, so we want to take a little more time to confirm that this latest firmware truly fixes the problem. I apologize for the delay.
Thank you again for your patience and your invaluable feedback and help resolving this issue.
Nifer,
I just downloaded and installed the firmware from the dropbox link that you supplied - and - 2.4GHz wireless now appears to be working again!! I did not do a factory reset but will if it seems to be needed.
Security fixes are super important these days and I commend Netgear for keeping our firmware up to date (I hope). Netgear is not the cheapest router - customers should expect several years of good performance and up-to-date security patches. The 90 day Netgear support is pretty unfriedly - perhaps there should be an option for support when important features of the router fail after installing a firmware update.
I really appreciate your help,