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Solved
R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
Hi Nifer,
I had previously volunteered to test the release candidate but did not feel it was reasonable to require me to sign a legal document to do so. So, I am glad you posted a link directly to the software - unfortunately my netgear signin does not work for that link.
I completely agree with Hajster that Netgear needs to clear this up with a notice and appology to all, including me, that received the admonition from Netgear to upgrade. I would add that Netgear should be less harsh in rejecting requests for support - my request was 92 days after purchase and it was flat rejected unless I paid additional. I then had to find this message string by myself. Leaves a bad tase.
Hi jdoncarlus,
My feelings exactly. I actually received two e-mails from Netgear telling me how important it was to upgrade my R7000 router to the new firmware. I did so and that is when my 2.4ghz stopped working. I also called Netgear support and since my router was 120 days old they would not offer any phone support unless I paid a fee for that. I eventually convinced them that since the reason I am having this problem is not something I did but rather Negear released a firmware release that was buggy. I was then in contact with a tier 2 tech support tchnician and he just asked me to go back to the previous firmware. After I did that everything worked again. It does sound like Nifer from Netgear is trying to help us all resolve this problem. I certainly do not plan on doing any future firmware upgrades until I hear from this forum that it is working properly. Thanks again for Nifer's help and everyone on this forum working together on this problem.
Jim