NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
Yes, their initial responses were horrible. Once I contacted the CEO, everyone in their company understood the magnitude of the issue. I'd consider Netgear in a heartbeat; this router was perfect for 16 months, and it's been fixed since the hotfix. It stinks that their engineering and testing missed this, but ASUS routers (and a few others I've used) aren't in the same league.
Hi 123DaveG, if you are still experiencing this issue after downgrading and resetting, please send me a private message with your contact information and I'll ask a support engineer to call you. This temporary workaround has been successful for others, but if that's not working for you, we'd like to understand your issue. I apologize for the work you've invested in first upgrading and then rolling back firmware. Thank you for your feedback on this issue.