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Solved
R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
My call was today. Acted like they never heard of the problem. I asked to speak to a supervisor since they would not help without payment. They said supervisor was busy and I should call back later. They broke the unit with the new firmware and I suspect the reason was to accommodate the Arlo products. I think this is unforgivable behavior. I have had other routers and replaced them because they were outdated and newer products offered new features. I have spent many hours working on this problem. I buy products to save time and enjoy not to spend frustrating hours of my time attempting to make them work. Sorry for the rant just really disappointed.
Yeah, when I initially called about the issue I was just trying to point their attention to this known issue; they also acted like they had no idea about this. I flat-out refused to discuss money or warranty, and I wasn't going to let them start any troubleshooting steps; I just wanted to discuss the firmware. It did get through to a supervisor, however, and a case was started for me. That wasn't enough so I contacted the CEO, and (unlike many corporations) after that they went and got a fix pretty fast. I've had no issues.
It is disappointing, and the Arlo crap is likely the cause. But I have worked in software for many years; crap happens. It took them a while, but they finally responded with a fix. Not sure why you don't have that fix, but if the full firmware fix is coming next week, for my money I'd wait on that fix rather than go shop or configure a new one. This router has been 100% reliable for me except for about four weeks between firmware upgrading and getting the hotfix.