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R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
J_Gonzalez - I know your pain. I spent about 80 hours testing the heck out of this router. 1.0.4.28 has been rock solid for over a month. I have about a dozen devices (including switches) connected via Ethernet, about ten 5ghz devices, and several 2.4Ggz devices connected almost continuously. Every other firmware version after 4.28 (I tried them all for multiple days) had issues. Because 4.28 is so reliable, I am inclined to think there is not a problem with the chipset per se but is almost certainly a firmware bug introduced in 4. 30 and carried forward thereafter.
Hi all, I'm sorry for my delayed response. I've been out of the office with a root canal, so I have not been able to speak directly to the engineer about this, but have only swapped emails with him. Let me share what I understand, recognizing that I may not have all the information.
When we began testing the new beta firmware, we added some new test cases to evaluate the 2.4 GHz in a very noisy environment. In these new tests, we see some wireless disconnects. We think the issue may be with the chipset driver.
Interestingly, most people on this thread have had good success with the beta firmware. Perhaps our noisy testing is more extreme than most customers experience and we're being too cautious in delaying our beta firmware release. But when I read KazzMANIA's post and saw the time investment he made, I'm reluctant to release firmware unless we're certain it's rock solid.
JGonzalez, I'm sorry to hear that the beta firmware didn't work for you, but if you have any config files you could share, we would love to see them.
Again, I'm very sorry for the delay and continue to appreciate the feedback.
I do have a config file. Let me know how to send it to you and I will.
Regarding the noise, my client that is having this problem is in a "creative space", which is neo speak for an open floor, a large table with a bunch of people on laptops sitting side by side and across from each other. So perhaps the "noise" comes from a bunch of laptops being spaced a couple of feet apart.
The router in this environment is wall mounted on a backboard, up high, without anything nearby. So it's in a pretty clean location. And it's the only WiFi device in the office.
Also, thank you for the description of the physical environment. I've shared that with the engineering team. That will help us understand what a noisy environment looks like to a customer and not just in a lab.