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R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
Hi 123DaveG - the specific issue is that the WiFi driver changes to support Arlo made the 2.4 GHz unstable for all R7000 customers. So we temporarily disabled the Arlo capability. We are testing more Arlo cases to confirm we have a solid fix that doesn't impact the 2.4 GHz. We apologize for the inconvenience. Thank you for your patience! Nifer
Sorry, just to clarify - I work for NETGEAR. Thanks!
Nifer, for those of us that prefer to skip the Beta, when will the production firmware fix for the 2.4g issue be released? (I don't need Arlo.) This issue is about 6 months old now.
Thanks.
Hi Daveshan - we hope to release a production version of the R7000 firmware without Arlo support by the end of May. Thanks for your patience with us! Nifer
End of May??? THIS is exactly when I recently moved, this past weekend, I purchased an Asus AC-3200 instead of the getting another Nighthawk. This is adding insult to injury. Being one of the first to register the problem on this thead I have been more than patient awaiting some positive steps that demonstrate a degree of competnecy and ability to correct an issue that arose and frankly, I lost faith in Netgear as a company to respond to issues that occur to their hardware. Without this degree of confidence the company can identify, test, and respond to issues found is the reason I have turned to your direct competition for new devices. As I moved I got an Asus wifi router, Cisco 8 port switch, and am thinking of telling the wife to just factory reset the router and leave it for the people moving into our home when she moves out in 2 months.
Having technical issues is fine and acceptable if communicated proactively and frequently with updates, milestones, and next step timelines. The responses have been few and while those by you were great it seems your corporate overloards and sending you out with too little data and do not care enough or take us customers for granted in not dedicating enough resources and bandwidth to investigate and deploy a solution to resolve the issue to the satisfaction of the user base. This is sad as the customer relationship based off this shows just how much Netgear cares about us after the sale and in maintaining the equipment post sale.