R7000 2.4ghz not working but 5ghz is fine

Hi Daveshan - we hope to release a production version of the R7000 firmware without Arlo support by the end of May. Thanks for your patience with us! Nifer 

End of May???  THIS is exactly when I recently moved, this past weekend, I purchased an Asus AC-3200 instead of the getting another Nighthawk.  This is adding insult to injury.  Being one of the first to register the problem on this thead I have been more than patient awaiting some positive steps that demonstrate a degree of competnecy and ability to correct an issue that arose and frankly, I lost faith in Netgear as a company to respond to issues that occur to their hardware.  Without this degree of confidence the company can identify, test, and respond to issues found is the reason I have turned to your direct competition for new devices.  As I moved I got an Asus wifi router, Cisco 8 port switch, and am thinking of telling the wife to just factory reset the router and leave it for the people moving into our home when she moves out in 2 months. 

Having technical issues is fine and acceptable if communicated proactively and frequently with updates, milestones, and next step timelines.  The responses have been few and while those by you were great it seems your corporate overloards and sending you out with too little data and do not care enough or take us customers for granted in not dedicating enough resources and bandwidth to investigate and deploy a solution to resolve the issue to the satisfaction of the user base.  This is sad as the customer relationship based off this shows just how much Netgear cares about us after the sale and in maintaining the equipment post sale.  

Dear JyBravo70 - I am very sorry about the issues you've had with our R7000. I've shared your community post with the head of the R7000 product development team. I have a meeting with him on Monday and will discuss your experience, as well as the experience of our other community members. I genuinely appreciate your feedback, and your willingness to try and help us improve our product quality, and I'm sorry we didn't resolve this issue quickly. I hope the Asus router works great for you. Best wishes to you and your family as you move to a new home! Thank you again. Nifer

I ditched my R7000 after months of you not getting any fixes out, I made the huge mistake of getting the R7800 it has issues with iPhones and iPads (sorted in beta tests but it should not have been released like that) and still you failed to roll that into Mays update. Frankly the fact you are using OpenSSL versions from 2005 and not even keeping up with the latest OpenSSL CVE's (https://www.openssl.org/news/vulnerabilities.html) leaving routers potentially vulnerable says a lot. I think I'd be better off with an Asus router which gets patched regularly, has useful things like the Trend engine that looks for malware, has a HTTPS login page which you cant store the password on and even lets you change admin to something else less obvious.
Don't get me started on the tired GUI of all your routers, Netgear firmware is appalling and after banging my head like many other users you still have a borked version of IPv6 as you drop certain ICMP packets that should not be dropped. Asus and other companies seem to at least try keep their routers safe and up to date and have working IPV6, Netgear also just drops EOL on routers like the R7500 and brings out a v2 and look how little support that unit has got! Considering the price of the equipment it feels like you are just into the bottom line and it feels like your coders are vastly inexperienced, I mean how long does it take it you to update to the latest OpenSSL versions? The R8500 using OpenSSL 0.9.7f 22 March 2005 (software that is 11 years and 2 months old)  is outrageous let alone taking into account that routers huge price tag you think you would get the latest OpenSSL version and better and more frequent firmware updates.

last night I lost 2,4ghz and had to restart router to get it back. As I stated I am using v1.06.40...Beta firmware. So much time wasted on a product that should be reliable. I too will look into the Asus router. I have held back because I also have the 6200ex.

V1.0.6.40 is NOT the present 'stabilized' beta. That one you are using had be WITHDRAWN. Stability problems for many people. The 'new' beta is a downgraded stabilize version with NO Arlo support. It is V1.0.5.62. Use either that or the last Official release, V1.0.40 and you might find it works better.

I can find 1.0.5.60_1.1.86. Where do you find V1.0.5.62

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-Beta-FW-1-0-5-62/td-p/1078114 is the link.

Thanks, trying it now.

FWIW (not much), I'm using 1.0.6.40 with Arlo and haven't had any 2.4GHz drops or even any issues at all.