NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
Sorry i forgot to mention that. i had it at one end of my house and moved it to the other end of my house. no difference. also i saw on another post that someone changed security setting from aes + tkip to just aes. tried it and it made no difference. originally the router had a desktop connected to it and it fed everything in the house wireless, mostly on 2.4ghz. it currently has nothing connected to it and it is feeding some devices on 5ghz as 2.4 doesn't work.
When I say a different location, I mean totally remote e.g. take it to work or a relatives house.
There are plenty of devices available that use the 2.4GHz band and can make WiFi networks completely unusable in their presence. In that case I would still expect to see a signal from the router however I can’t be sure how utilities like WiFi analysers and their associated client devices would react (i.e. the loss of signal that you see could be the clients reaction to the same interference).
I'm pretty sure it won't be another device. I've only lived in this house for 4 months and the first 2 months the device was working perfectly. there haven't been any changes to the household, not even new furniture. no new devices. also it seems i'm not the only one with this issue.
i'll try to figure out where else i can test it though.
The type of devices I’m thinking of are wireless baby monitors, video senders, security cameras etc. and these don’t necessarily have to be in your house to cause issues. I just think it’s worth ruling this possibility out since there’s not much left that would cause your issues other than hardware failure.
You could perhaps save your current router settings to a saved configuration file then factory reset the router, manually enter just enough settings to see if the wireless issues are resolved, and then if you need to, restore the rest of the settings from the saved configuration file.
I'm having the exact same issue. I have the R7000 and it has worked flawlessly until now. Today, for no apparent reason, I can no longer connect to the 2.4 GHz channel. The 5GHz is fine. The router says it is fine but when I try to connect I get a timeout error.
please help me!