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Forum Discussion
jwong84
Sep 10, 2015Aspirant
R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June ...
- May 25, 2016
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
jwong84
Sep 10, 2015Aspirant
Sorry i forgot to mention that. i had it at one end of my house and moved it to the other end of my house. no difference. also i saw on another post that someone changed security setting from aes + tkip to just aes. tried it and it made no difference. originally the router had a desktop connected to it and it fed everything in the house wireless, mostly on 2.4ghz. it currently has nothing connected to it and it is feeding some devices on 5ghz as 2.4 doesn't work.
Babylon5
Sep 10, 2015NETGEAR Employee Retired
When I say a different location, I mean totally remote e.g. take it to work or a relatives house.
There are plenty of devices available that use the 2.4GHz band and can make WiFi networks completely unusable in their presence. In that case I would still expect to see a signal from the router however I can’t be sure how utilities like WiFi analysers and their associated client devices would react (i.e. the loss of signal that you see could be the clients reaction to the same interference).