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R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June 2015.
As of 1.5 months ago, 2.4ghz band has been very intermittent, and at this point i was already using firmware 1.0.4.30. Rebooting the router did not do anything. I do not have any settings on the router except the ssid, password and channels.
I tried going back to firmware 1.0.4.28 and that only worked for maybe 2 days, then the disconnects started again. i have been using Wifi Analyzer app on my tablet just to see if there is a transmission signal from the router. 5ghz band has a constant transmission signal however the 2.4ghz band has an off to on time of maybe 3:1 at the best of times. This allows me to SOMETIMES connect to the router while on 2.4ghz band, but usually it will not connect. I have been forced to connect my desktop via a really long ethernet cable and older devices no longer have internet connections. I am currently still monitoring the off to on time and the worst as of yet is about 10:1. Basically the 2.4 ghz band is completely dead minus random spikes of it showing up.
I've seen a few posts with the 5ghz band issue similarly but no fix either. I used to have a wndr3700 and that worked fine until the range on the router out of nowhere and permanently dropped by about 25% causing me to buy a repeater to get coverage. Using the repeater solved the distance issue but then i had issues with connection speed (not huge but noticeable). I figured buying an R7000 would be a no brainer since its a top of the line unit and priced as such. I am very disappointed as i haven't been able to find a fix anywhere for this.
Any help would be greatly appreciated
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
425 Replies
- LeftCoast - you have wrong version of firmware - that version is known to have the problem. I rolled back to 1.0.4.28_1.1.64 firmware five days ago. I have between four different devices connected 2.4ghz all the time and two more that connect periodically. I have up to five devices connected to 5ghz and 12 devices connected via Ethernet. Everything has worked without issue for five days now. The problem was introduced in the subsequent firmware version and has remained since.
KazzMANIA - You may be right about the correct version to use. In my case, the problem started when I went to 1.0.6.28_1.1.83 although it may be due to the problem with the earlier version you identified. Thus far I have had no problems with 1.0.5.48_1.1.79 now for three days. If it fails, I will go to 1.0.4.28_1.1.64 until there is a fix.
- LeftCoast - can you go to speedtest.net and run three tests on each if your Ethernet, 2.4ghz, and 5ghz connections. One of the versions I tested was staple on 2. 4ghz but it's Ethernet speed was about 2 percent of expectation.
KazzMANIA - No difference between ethernet, 2.4ghz and 5ghz. Here are the results using my Surface Pro 3 for wireless at 2.4 and 5 ghz and a desktop for ethernet. Again, I am using version 1.0.5.48_1.1.79. I turned off 2.4 ghz on router to force the Surface Pro to go to 5ghz.
Ethernet Down 15.72 Up 3.29 Mbps
2.4 GHz Down 15.72 Up 3.33
5 GHz Down 16.02 Up 3.33
After 4 days my 2.4GHz is still working after disabling all guest networks
Hardware Version R7000 Firmware Version V1.0.6.28_1.1.83 GUI Language Version V1.0.6.28_2.1.38.2 2.4Ghz setup:
Channel Auto (3)
Mode: up to 289Mbps
Transmit Power 75%
System Up Time 4 days 01:29:28
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN 100M/Full 49506605 23552123 0 1133 5759 4 days 01:28:54 LAN1 1000M/Full 21658727 48659703 0 110 9009 01:24:11 LAN2 Link Down -- LAN3 1000M/Full 01:57:59 LAN4 100M/Full 00:00:17 2.4G WLAN b/g/n 289M 2591904 1775538 0 4759 2466 4 days 01:22:05 5G WLAN a/n/ac 1300M 1613578 933774 0 3027 1236 4 days 01:22:05 Workaround has been stable without any drops or issues observed.
"Your case (# 26400547 ) has been reviewed and updated by a support expert." Closed by agent because my Router is out of support warranty period Bought in July 2015 and 90 day warranty expired Oct 2015. As I have it working I won't be paying for support just for this issue.
- The bets firmware won't install. Fails with error.
I set up a guest account on my 2.4 ghz and left 5ghz for my home items...I disabled the guest line and mnow none of my devices can connect to the 2.4 band only the 5 ghz one...when i try to connect to the 2.4 i get a time out or authentication problem...just upgraded to 1.0.6.28_1.1.83 today
Ricanvillin - Did the failure occur AFTER you upgraded to 1.0.6.28_1.1.83 or before?
The beta firmware DOES NOT INSTALL, from any type of device. Windows shows the filetype as "recovered file fragments" type.
Don't tell me the file will load to the router just fine. It will not. Ever. Please fix all your problems. Even your beta fixes aren't fixes.
- Bout be a....CAT FIGHT!!!!
- After update but it worked fine for a bit it wasn't until I turned off the guest line I setup under my 2.4 frequency that none of my device that where connected to it couldn't...even my printer can't connect to the 2.4 frequency any more
Went looking for answers to my Nighthawk 2.4ghz problems and found this forum. My router is also experiencing the 2.4ghz channel not working since the last two updates. I've owned this router since December 2013 and have been impressed with it's performance and reliability, until now. Very disappointed this issue has gone on for so many weeks and through two updates. Downloaded the older firmware last night and with information from this thread will be rolling back my router today. Hope this works, and that Netgear has a fix soon! Thanks to everyone for all the responses in this thread. Great information that is helpful.
- In fact, it seems NETGEAR didn't care about this issue whatsoever until I wrote to their CEO.
- The second hot fix they provided appears to be working. I guess I'll know in a few days for sure. So far no drops in 48 hours.
What is the second hotfix? which version of software?
thnx
Oertje, the second hot fix was a special beta firmware that we haven't yet posted because engineering is still testing it. If you're interested in testing that version, please send me a private message.
Tn77, I'm very happy to hear that's working for you so far. Please let us know if you experience any problems. Thank you again for raising this issue and for your willingness to help us solve this for all the people on this thread!
