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R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June 2015.
As of 1.5 months ago, 2.4ghz band has been very intermittent, and at this point i was already using firmware 1.0.4.30. Rebooting the router did not do anything. I do not have any settings on the router except the ssid, password and channels.
I tried going back to firmware 1.0.4.28 and that only worked for maybe 2 days, then the disconnects started again. i have been using Wifi Analyzer app on my tablet just to see if there is a transmission signal from the router. 5ghz band has a constant transmission signal however the 2.4ghz band has an off to on time of maybe 3:1 at the best of times. This allows me to SOMETIMES connect to the router while on 2.4ghz band, but usually it will not connect. I have been forced to connect my desktop via a really long ethernet cable and older devices no longer have internet connections. I am currently still monitoring the off to on time and the worst as of yet is about 10:1. Basically the 2.4 ghz band is completely dead minus random spikes of it showing up.
I've seen a few posts with the 5ghz band issue similarly but no fix either. I used to have a wndr3700 and that worked fine until the range on the router out of nowhere and permanently dropped by about 25% causing me to buy a repeater to get coverage. Using the repeater solved the distance issue but then i had issues with connection speed (not huge but noticeable). I figured buying an R7000 would be a no brainer since its a top of the line unit and priced as such. I am very disappointed as i haven't been able to find a fix anywhere for this.
Any help would be greatly appreciated
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
425 Replies
- The WNDR3700 V5 is still for sale. The WNDR3700 V2 is EOL.
I noticed 2.4 is not working on short ranges when 5.8 is enabled. Long range - 2.4 works fine.
5.8 signal is short, but they both use 20Mhz channel width by default.Looks like 5.8 signal overlaps 2.4 on short range.
I changed channel width to 80MHz on 5.8 and kept 2.4 on 20MHz (because all my home applience is generic and it's using 2.4 and 20Mhz)
I use 5.8 only for my laptops. Both 2.4 and 5.8 work fine.
Not sure if original firmware allows to change "channel width". I upgraded mine to DD-WRT Kong edition.
https://www.myopenrouter.com/downloads/dd-wrt-r7000
Wireless -> Basic Settings->Channel Width
I finally figured out how to get the router to work on both 2.4 GHz and 5.0 GHz all the time!
- Hi, sorry have missed to report in that it is working on both channels now, but i dont know if it was a factory reset or new firmware that did the job
Best regards
LennartHas anyone installed the new firmware release 1.0.76 whis has the fix for Security Advisory VU 582384? Due to the 2.4 Ghz issue I have been running old firmware for a long time. I want to know if this new release has any 2.4 Ghz issues before I install it. Many of my wireless devides do not support 5Ghz.
RoadyBoy, my thoughts exactly! I hope the new firmware fixes the security issue as well as maintains function of the 2.4 Ghz band. But I am unwilling to invest the time and effort to find out. Dealing with the loss of 2.4 Ghz band a year ago was a huge time waster. I've been on firmware V1.0.4.28_1.1.64 ever since I found out that solved the problem. It has been unclear whether any firmware since then has restored function.
