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Forum Discussion
R7000 5G Band is not showing
Ask : My 5G band on my R7000 firmware V1.0.11.126_10.2.112 is suddenly disappear. I tried most of the similar solution in the community but same result. 1. I reboot the router by power off and u...
jerow23 wrote:
My 5G band on my R7000 firmware V1.0.11.126_10.2.112 is suddenly disappear.
There have been half a dozen new releases since your firmware:
R7000 Firmware Version 1.0.11.136 - NETGEAR Support
What tells you that the 5 GHz wifi has disappeared?
ps. the led on 5G is sometimes solid, sometimes blinking
That is a sign that the wiofi is working. Blinkin = traffic.
Do you have Smart Connect enabled?
If so, you will not see separate SSIDs for 5GHz.
As the manual puts it:
Smart Connect selects the fastest WiFi band for your device. For Smart Connect to work, the 2.4 GHz and 5 GHz bands must use the same WiFi network name (SSID) and network key (password). That means that when you connect to the router with WiFi, you see only one SSID that connects to both bands.
- About the new firmware, i tried to do “check update” from the router and it says firmware is updated. Does it means i need to manually install the firmware?
I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router.
Smart connect is disabled, still i cant see the 5G network from the R7000
jerow23 wrote:
About the new firmware, i tried to do “check update” from the router and it says firmware is updated. Does it means i need to manually install the firmware?Yes. If your first message was correct on the firmware version, install the firmware manually.
The router's on board check is not reliable.
Your first message said "Enable Disable smart connect".
Which is it?
I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router.You will not see any 5 GHz wifi networks from the R7000 if you have Smart Connect enabled.
Have you looked at the status of these devices to see which wifi band they are talking to? They may have connected to 5 GHz wifi without you know it.
Sorry for the English, I tried to turn On, and then turn off the smart connect to check wether it will solve the issue. but its not.
I check the connected device on the router page, I can see 2 devices connect to 5G band. 1 Phone (rarely used) and 1 TV Box. It seems these 2 devices still remember the connection and automatically connect when the signal is available.
But the other devices I have on me, I can not see the option to choose 5G band.
I tried to share password by QR code from the phone that connected to 5G, and scan the QR code with my other phone, it says Unable to join the Network "Netgear63 5G" (My SSID)