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Forum Discussion
R7000 5G Band is not showing
Ask : My 5G band on my R7000 firmware V1.0.11.126_10.2.112 is suddenly disappear. I tried most of the similar solution in the community but same result. 1. I reboot the router by power off and u...
About the new firmware, i tried to do “check update” from the router and it says firmware is updated. Does it means i need to manually install the firmware?
I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router.
Smart connect is disabled, still i cant see the 5G network from the R7000
I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router.
Smart connect is disabled, still i cant see the 5G network from the R7000
jerow23 wrote:
About the new firmware, i tried to do “check update” from the router and it says firmware is updated. Does it means i need to manually install the firmware?
Yes. If your first message was correct on the firmware version, install the firmware manually.
The router's on board check is not reliable.
Your first message said "Enable Disable smart connect".
Which is it?
I cant see any 5G network on my devices to connect to, not in my phone, wife phone, my 2 laptops. However i can see my other access point 5G network, so i assume its not the device, but the router.
You will not see any 5 GHz wifi networks from the R7000 if you have Smart Connect enabled.
Have you looked at the status of these devices to see which wifi band they are talking to? They may have connected to 5 GHz wifi without you know it.
Sorry for the English, I tried to turn On, and then turn off the smart connect to check wether it will solve the issue. but its not.
I check the connected device on the router page, I can see 2 devices connect to 5G band. 1 Phone (rarely used) and 1 TV Box. It seems these 2 devices still remember the connection and automatically connect when the signal is available.
But the other devices I have on me, I can not see the option to choose 5G band.
I tried to share password by QR code from the phone that connected to 5G, and scan the QR code with my other phone, it says Unable to join the Network "Netgear63 5G" (My SSID)
jerow23 wrote:
I check the connected device on the router page, I can see 2 devices connect to 5G band. 1 Phone (rarely used) and 1 TV Box. It seems these 2 devices still remember the connection and automatically connect when the signal is available.
TV Box? Most TV stuff is 2.4 GHz.
But the fact that some things connect t the 5 GHz suggests that the problem is not with the router but with the devices.
Have you told these mobile devices to forget that they were connected to the wifi and then set the connection up afresh.
I still don't know if you have Smart Connect turned on.
- My smart connect is turned off.
My TV box is Xiaomi TV box
My phone is able to pick up a 5G band from my other access point is 2nd floor but can not see the router 5G band on the 1st floor, 1 meter away from the router.