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Forum Discussion
R7000 5G Band is not showing
Ask : My 5G band on my R7000 firmware V1.0.11.126_10.2.112 is suddenly disappear. I tried most of the similar solution in the community but same result. 1. I reboot the router by power off and u...
jerow23 wrote:
I check the connected device on the router page, I can see 2 devices connect to 5G band. 1 Phone (rarely used) and 1 TV Box. It seems these 2 devices still remember the connection and automatically connect when the signal is available.
TV Box? Most TV stuff is 2.4 GHz.
But the fact that some things connect t the 5 GHz suggests that the problem is not with the router but with the devices.
Have you told these mobile devices to forget that they were connected to the wifi and then set the connection up afresh.
I still don't know if you have Smart Connect turned on.
My smart connect is turned off.
My TV box is Xiaomi TV box
My phone is able to pick up a 5G band from my other access point is 2nd floor but can not see the router 5G band on the 1st floor, 1 meter away from the router.
My TV box is Xiaomi TV box
My phone is able to pick up a 5G band from my other access point is 2nd floor but can not see the router 5G band on the 1st floor, 1 meter away from the router.
jerow23 wrote:
My phone is able to pick up a 5G band from my other access point is 2nd floor but can not see the router 5G band on the 1st floor, 1 meter away from the router.When other things connect to the wifi, your TV box for example, it seems more logical to look at the wifi clients than to blame the wifi source.
I can puzzled that you can see a "rarely used" phone as being connected. It was on and connected to the wifi when you looked?
You told the phone to "forget" the wifi connection to the R7000?
Did you find time to update the firmware?
Have you tried a router reset?
How do I reset my Orbi WiFi System to factory default settings? - NETGEAR Support
The factory reset is more a case of "witchcraft" than a technically informed solution, but it does seem to fix problems, especially on the wifi front. It is also the first thing that Netgear support is likely to recommend.
You can reduce the hassle of reconfiguring your router's settings by creating a configuration backup before you reset.
How do I back up the configuration settings on my Orbi WiFi System? - NETGEAR Support
Then if something is still broken after the reset, and the new firmware has not fixed it, you can restore the device to the pre-reset state.
You could even try restoring the settings even if the reset has fixed the problems, but be prepared for that to bring back your problems.- I dont tried to update firmware yet, because i dont have a laptop with RJ45 port, netgear recommends to do update formware using cable connection.
The rarely used phone : yes it was on and connected, i can see its connected from phone itself, i even tried to share the 5G wifi connection using QR code generated from this rarely used phone, hoping that my other phone can connect to the 5G network, but it’s unsuccessful.
Yup i tried to forget the R7000 network from my phone, still can not see the 5G
I tried to reboot, and i tried to reset to factory setting the router, also unsuccessful.
If the client is facing the issue? I have 4 devices, all can not see the 5G from this R7000 router, but can see 5G wifi from other access point, so kinda strange.