NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

m130carbine's avatar
m130carbine
Tutor
Nov 24, 2020

R7000 AC1900 Slow Download speed wired

Hello, Hoping to get some help on my situation from the smart folks.  I have Spectrum Internet with a 100 Mbps connection.  1.The speed test wired to my pc from Spectrum modem shows download of 100+...
m130carbine's avatar
m130carbine
Tutor
Nov 24, 2020

Firmware Version 1.0.11.110

Not sure of the modem from Spectrum but it does work well when connected to the Spectrum modem by itself.

After the reset I just allowed it to come back up from what it came up with with no backup. I just set a password on it for now and left it at that.  Same speeds.  I can try to find out the modem from Spectrum this afternoon.  Just looking online at them it looks like the Orbi RBK44 but I am not sure.  I do know that the download speeds are great when connected to the modem itself from Spectrum.  

 

Thanks for the reply a bunch.

 

 

plemans's avatar
plemans
Guru - Experienced User
Nov 24, 2020

yes, when you find out the modem/gateway, post it back on here. 

  • m130carbine's avatar
    m130carbine
    Tutor
    Nov 24, 2020

    The modem is a 

    Motorola
    Model
    E31U2V1
    • plemans's avatar
      plemans
      Guru - Experienced User
      Nov 24, 2020

      Try installing version 1.0.9.42 of the firmware for the R7000. Then do a factory reset and clean install (not from backup). 

      • m130carbine's avatar
        m130carbine
        Tutor
        Nov 24, 2020

        What do you mean by a clean install?  Do you mean 

         

        Install the older firmware, factory reset, then follow the prompts from when it is resetting?

         

        Thanks again for all the help too,