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Forum Discussion
R7000 AC1900 smart wifi router update firmware
My 8years old R7000 router shows firmware = V1.0.11.106 When I ask to check for firmware-updates, the answer is: you have the latest firmware version. And when I search in Netgear Support for the l...
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
Try option #2 first.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
the modem is bridged
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.I might have a problem with the update off the firmware: my laptop can not connect to the internet wired.
I will control all the suggestions you told me (First the LAN cable), and be back home on friday.
HaHaJe wrote:
the modem is bridged
Made sense, given that you didn't report any problems that anyone would attribute to NAT concerns.
Apart from the update thing, and the slightly freaky LED, do you actually have any problms with the R7000?
It doesn't look like it to me.
You are right ! I am just asking can I do the update to the right firmware without risc ?
Because the freaky LED suggest that there is a firmwarebreak.
I did stop the modem and the router, and restarted both of them. And the LED was white for a few moments
and is now red again. And I am able to mail with you and surf on the internet.
Look at the user manual for the router to see what the LED behavior means.
Can be a cable, or connection rate seen there.
You can update using a wired PC and web browser. I recommend MS Edge or Firefox. After the FW is applied, power OFF the router for 1 minute then back ON. Check operation. If you see problems, a factory reset and setup from scratch maybe needed.
