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Forum Discussion
Max_F
Dec 17, 2016Aspirant
R7000 Bricked after 1.0.7.6_1.1.99 firmware
My R7000 never booted back up after the 1.0.7.6 firmware update that I initiated trough the router web portal yesterday. I thought it was still updating when I didn't get a response after 30 or so mi...
- Dec 22, 2016
Yes finely after a couple of time i fix the problem and the router is working again;)
C:\>tftp -i 192.168.1.1 put R7000-V1.0.7.6_1.1.99.chk
Transfer successful: 27975738 bytes in 25 second(s), 1119029 bytes/sWith the cable it fix the router for me;)
Regards,
vxd79
Max_F
Dec 18, 2016Aspirant
"What did you do exactly to upgrade ?
You have to be careful... "
I followed the advice by Netgear and updated using the web GUI over ethernet cable. Nothing else was connected atm except for wan for the router to be able to download the update automatically. I've done this with all my routers since 20 years and never had any trouble. Are you saying that using the web gui is not recommended? Because i think it would be pretty important for Netgear to disclose this.
It feels like I've exhausted all options over the last two days and am simply dealing with faulty hardware. I've spoken to my reseller and they've agreed to exchange it for a new one or an Asus router in the same price range if I'd like and I see no reason to not take that deal.
You have to be careful... "
I followed the advice by Netgear and updated using the web GUI over ethernet cable. Nothing else was connected atm except for wan for the router to be able to download the update automatically. I've done this with all my routers since 20 years and never had any trouble. Are you saying that using the web gui is not recommended? Because i think it would be pretty important for Netgear to disclose this.
It feels like I've exhausted all options over the last two days and am simply dealing with faulty hardware. I've spoken to my reseller and they've agreed to exchange it for a new one or an Asus router in the same price range if I'd like and I see no reason to not take that deal.
HiSpeed
Dec 18, 2016Guide
Hello Max_F,
Do you mean you bricked the router after an online upgrade?
I upgraded offline, I mean from a firmware file stored on my disk.
May be there is a risk in your case, but I don't know the reasons (bad temp file or other).
I think it is interesting to discuss this point with other users and/or Netgear support...
- ElaineMDec 19, 2016NETGEAR Employee Retired
Max_F If you can still ping the router, I suggest that you try to follow the steps from this link or try another TFTP client.
However, if you cannot ping the router anymore I suggest that you contact support to get an RMA.
- Max_FDec 20, 2016Aspirant
ElaineM wrote:Max_F If you can still ping the router, I suggest that you try to follow the steps from this link or try another TFTP client.
However, if you cannot ping the router anymore I suggest that you contact support to get an RMA.
Thank you for the suggestion Elaine! Yes, I'd tried with multiple. Unfortunately neither tftp, tftp2 nor tftpd64/32 made any difference. Strangest thing is that the router is still pingable and gives a perpetual TTL=100 response so I'm assuming I would need to break the loop with a jtag-cable if I've read the "unbrick your r7000" posts correctly. As I've said before the fix seems easy enough but would void my warranty. I'm waiting for a replacement unit right now but still have the old one sitting ready to be shipped if anyone has any commands they would like me to pass to it in hopes of reviving it.
- ElaineMDec 20, 2016NETGEAR Employee Retired
You're welcome!
- vxd79Dec 21, 2016Aspirant
Thanks for this:) but i try it a couple of times, but never works, i can ping my 192.168.1.10 so it's not broking, i try it with the the cable, i think that will unbrick my R7000;)