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CCNE37's avatar
CCNE37
Luminary
Oct 09, 2019
Solved

R7000 bricked after firmware update attempt

I have recently tried a firmware upgrade on my R7000, and it never got past the dreaded white blinking power light.   I found other threads that referred to the tftp process, and tried a few things...
  • CCNE37's avatar
    CCNE37
    Oct 10, 2019

    Thanks again.

     

    Well I tried again from scratch, and got something to happen using the Windows 10 TFTP client.

     

    It came up with a message saying that transfer was successful.

     

    After a few minutes, the power light turned solid orange and stayed orange for about 10 minutes - I was about to pull everything apart again, when it suddenly turned solid white and the internet light came on.

     

    I have checked and the firmware is back where it was before I believe, which is the same as the firmware version I used for the transfer via TFTP.

     

    I am very hesitant to try the firmware update again.

     

    Thanks you for your help :smileyhappy:  Much appreciated.

     

    Colin

microchip8's avatar
microchip8
Master
Oct 09, 2019

30-30-30 reset has no effect on ARM-based routers like the R7000

CCNE37's avatar
CCNE37
Luminary
Oct 10, 2019

Thanks for the replies. I had also posted the question in an older thread about the same issue, and got a response there which led me to ignoring the need for holding in the reset button until the power light flashed white.

 

I started again this morning.I followed the instructions in this link (https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP), except the bit about pressing the reset button.

 

I changed my IP address in properties to 192.168.1.1. I saved the R7000 firmware download file R7000-V1.0.9.64_10.2.64.chk to my desktop. I changed my Windows 10 settings to "turn on" tftp server. I opened cmd, and changed to the desktop directory.

 

I entered the command tftp -i 192.168.1.1 put R7000-V1.0.9.64_10.2.64.chk into cmd.

 

I turned off the R7000, plugged in the network cable to my desktop PC, turned the router back on, waited for the solid orange power light to start flashing white.

 

I then pressed Enter in cmd. Nothing happened, and about 45 seconds later I got this message - Connect request failed

 

I then downloaded the tftpd64 software, and installed it. I entered the information into the fields in the boxes as per the "settings" attachment (and the instructions at https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client). I changed the server interface to the Intel(R) Ethernet Connection (2)I219-V - I did notice that in front of this description was a IP address of 169.254.227.39 - I was expecting it to be 192.168.1.1.

 

I turned off the R7000 again for about 20 seconds, turned it on, waited for solid orange light to turn to a flashing white light and pressed Put.

 

I got the pop-up error message 10051 -  can not send packet data. Tftp server may have been stoppedError code 10051 [A socket operation was attempted to an unreachable network.]

 

I repeated this process again but this time entering the 169.254.227.39 IP address in the host box, and got the same error message.

 

I appreciate an assistance with this.