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Forum Discussion

Hohokam337's avatar
Hohokam337
Aspirant
May 25, 2016
Solved

R7000 Cannot connect some devices to Wireless. ("Obtaining IP address..")

I got this router maybe 4 months ago after a large storm that took out my previous router (Netgear WNDR4000) and the internet cable. Ever since I installed the new router I cannot connect to the wire...
Troubleshooting
  • Hohokam337's avatar
    Hohokam337
    May 28, 2016

    I figured it out, but it makes no sense.. 

     

    I noticed that I have two wired connections to the router, one being my PC and another to my alarm system, AT&T Digital life. I noticed that it was acquiring two wired connections positions in the Genie when it was plugged into only one slot? Also the light was orange on the router, where it was plugged into. I unplugged it and the wireless works perfectly on all the devices.. 

     

    Can anyone explain this?

     

    Also thank you for everyone's help!! 

DoctorX's avatar
DoctorX
Guide
May 28, 2016

I had same error after updating to the latest firmware even after multiple factory resets and reboots.  I did a cold restart by unplugging the power cable and then everything was working OK.

  • Hohokam337's avatar
    Hohokam337
    Aspirant
    May 28, 2016
    DoctorX wrote:

    I had same error after updating to the latest firmware even after multiple factory resets and reboots.  I did a cold restart by unplugging the power cable and then everything was working OK.

    This was happening before and after the update, I tried all ways of restarting and none worked other than removing the alarm.