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Forum Discussion
Cmnessler
Nov 28, 2018Aspirant
R7000 cant access my security cameras
I have 2 security cameras installed on my network, but I am unable to access the feed on my phone when my phone is not on the same network. I have been informed by the camera company that this is hap...
- Nov 28, 2018I hope you have a great day antinode. I shall take my ignorance and stupidity elsewhere.
antinode
Nov 28, 2018Guru
> I have 2 security cameras [...]
Not a very detailed description of anything.
> [...] I have been searching for an answer and have come up empty.
"searching" for what, exactly?
> [...] Does anyone know how I can disable the firewall for these
> devices? [...]
A typical way is to create a port-forwarding rule. With no actual
information on your "2 security cameras", it's tough to be specific.
How do you deal with them on your LAN? Web browser? Some app or other?
- CmnesslerNov 28, 2018AspirantThere is no need to be so passive aggressive - it helps no one.
The type of security camera is irrelivent. I am only looking for a step by step guide to disabling the firewall so I can view these cameras when I am away from my home network, which these cameras are connected to. I have been ‘searching’ for this step by step guide online. I view the camera feeds through an app.- antinodeNov 28, 2018Guru
> There is no need to be so passive aggressive - it helps no one.
Passive? There is no need to be so stingy with useful (or required)
information, either. If you insist on treating simple, relevant
questions as intrusive or unimportant, then it'll be very tough to make
any progress.
> The type of security camera is irrelivent. [...]
And you know this how, exactly? If you could distinguish between
relevant and irrelevant in this context, then you likely wouldn't be
here asking (information-free) questions like this. (And wearing out
your welcome with someone who might be able to help, if given a chance.)
> [...] I am only looking for a step by step guide [...]
Please let us know if you find one.
> [...] to disabling the firewall so I can view these cameras when I am
> away from my home network, which these cameras are connected to.
That's not how it works. You have a NAT router; the "firewall" is
implicit in its operation. You can configure (port forwarding on) the
router to allow incoming connections to any device(s) on your LAN.
Sadly, however, that requires some actual information about which
external ports to forward to which internal ports at which IP addresses.
That is, actual information about how your (unspecified) cameras work.
> [...] I view the camera feeds through an app.
I wouldn't want you to wear yourself out with exhaustive detail, but
it might help to know how this (unspecified) app identifies/locates a
particular camera.- CmnesslerNov 28, 2018AspirantThanks for your input. I was only looking for help - not a lecture. If you have nothing more productive to add, I will look for another individual to help me. Thank you and have a fabulous night.
- michaelkenwardNov 28, 2018Guru - Experienced User
Cmnessler wrote:
The type of security camera is irrelivent. I am only looking for a step by step guide to disabling the firewall so I can view these cameras when I am away from my home network,I'm afraid this displays a misunderstanding of how many of these things work.
Firewalls are almost certainly not a part of the story.
Just because a camera maker mutters about firewalls does not mean anything. It would not be the first time that a pig ignorant support person has got things wrong. ISPs are especially good at blaming router makers for things that turn out to be issues on their networks.
In any case, there is not much that you can do with what passes for a firewall on a Netgear router.
It really does depend on the cameras and how they need to be configured to use things like different ports on a router.
If you aren't prepared to tell people what the cameras are, there isn't much that they can do.
Look back at your first message and ask tyourself how much useful information it tells us. Is it any wonder that you canlt get sensible responses?
I assume that you have thrown the make of camera into the search engine here. Many of these issues have come up before. There may well be useful tips out there somewhere.
- CmnesslerNov 28, 2018AspirantI would have been more than happier to give more information to the original commenter, had he not been such a troll about it. I was only seeking help. But when I am attacked straight away for my “ignorance,” you can understand why it’s difficult to be forthcoming with more information. Have a great day.