NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

LeKeiser's avatar
LeKeiser
Luminary
Dec 20, 2015
Solved

R7000: corrective firmware. Why is it taking so long????

Hello,

Just wondering why oh why, after releasing such a buggy firmware, is it taking Netgear so long to release something that would come *close* to a stable corrective firmware?? So many users are pissed off, I know it's best not to release something buggier than the actual one, but come on!! 

Commercialy, it's really bad for the image of Netgear! :O

What do you all think?

14 Replies

  • I think this is the reason I returned my 7000 Netgear firmwares are to far and few between and are often very buggy as if it was never even tested at all before release. I can't justify spending my hard earned money with Netgear. Also the 7000 has a few years on it now don't be surprised if they drop all support in the near future. What else can I say R-7000 great hardware very poor firmware. 

    • LeKeiser's avatar
      LeKeiser
      Luminary

      How's your expericence with the Asus router? And most important: with its support? :)

      • Jim769's avatar
        Jim769
        Luminary

        LeKeiser wrote:

        How's your expericence with the Asus router? And most important: with its support? :)

         

         

        If your your reffering to me the experience has been excellent. I bought the AC-3100 a few days before Thanks Giving and loaded it with Merlin's firmware and have not had one single issue at all. In fact this has been the best router so far I have ever owned and I have owned quite a few. 

  • I think they are aiming to get something out before the end of the year.  It takes time to test a release and, like you said, they don't want to release something buggier.  Besides, it's holiday season.  Get them a break.  I think they know they messed up this release.  Just downgrade and be patient.

     

    If you are fed up with stock firmware, there are plenty of 3rd party options: DD-WRT, AsusWRT-Merlin, Tomato.  Like Jim769 said, the hardware is great.

     

    • LeKeiser's avatar
      LeKeiser
      Luminary

      Actually I'm really thinking about changing and using DD-WRT, Kong... Was happy with DD-WRT and my old Netgear, so what the hell... Thought I was going to stick with the Netgear firmware though but it doesn't look good.

      And I'm sorry but when you release something that so buggy, the priority N°UNO is to release something stable FAST. Because users aren't face with a little problem, like the colour display or something that trivial. Way way more **bleep**ty than that. So Netgear engineers should work double time and release a REAL firmware now... Like yesterday...

  • Like I said, downgrade to a stable release. No one is forcing you to use the latest version.
    • LeKeiser's avatar
      LeKeiser
      Luminary

      I'm sorry but usually, when you release a newer firmware, it's because it offers new features and it corrects some bugs. So it's *always* best to install the latest available firmware. No one is forcing me, but it's what's supposed to be done. Like when you update your OS, or whatever... 

      Now if a company releases something that hasn't been tested at all, and it seems to be the case when you look at the number of complaints and the obvious bugs users are having with the router, then it means something is really wrong with that company and that product :O

      • TheEther's avatar
        TheEther
        Guru

        Yes, it's usually a good idea to run the latest firmware, except when it doesn't work.  Even big companies, like Microsoft and Apple make mistakes and put out buggy updates.  In fact, this happened recently with a Windows 10 update, and it took Apple several releases to fix major Wi-Fi bugs in iOS.  Is something really wrong with all of these companies?

         

        If Netgear had pulled the firmware, we probably wouldn't be having this discussion.