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hm0417's avatar
hm0417
Aspirant
Feb 21, 2020
Solved

R7000 "Crashes" After Connecting Dell XPS 9370 with Killer AC 1435

I've been having relatively frequent problems with our R7000 "crashing", meaning the internet cuts out and connecting to wifi is hit or miss (though even when connected, I can't access the router adm...
  • plemans's avatar
    plemans
    Feb 21, 2020

    "up-to-date" isn't always good when it comes to the R7000. Its got issues. Try downgrading the firmware on the R7000 to the .42 version, factory resetting, and manually re-installing. See if that fixes it. 

plemans's avatar
plemans
Guru - Experienced User
Feb 21, 2020

"up-to-date" isn't always good when it comes to the R7000. Its got issues. Try downgrading the firmware on the R7000 to the .42 version, factory resetting, and manually re-installing. See if that fixes it. 

  • hm0417's avatar
    hm0417
    Aspirant
    Feb 22, 2020

    Seems like this solved it.  Many thanks for the quick (and correct) reply.

    • plemans's avatar
      plemans
      Guru - Experienced User
      Feb 22, 2020

      Glad to hear it fixed the issue! 

      Sad that that R7000 firmware has so many issues but at least the .42 is stable and works well.

      If you mark it as solved, it helps the next person with this issue.