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Forum Discussion
R7000 Does not Detect Ethernet Cable from Sleeping PC
When my windows 10 PC is sleeping, the light on port #1 (where it is connected) typically is lit up an amber color. Within the last week, when the connected PC goes to sleep, port #1 will not light ...
Are you sure about that one? What site is that at?
I found drivers for the at the REALTEK SITE, I'd use those.
What exactly is your network adapter and what chipset does it use? Is it the "Realtek PCIe GBE Family Controller"? If it is, check my screenshot. I'm on Win10 Home, V1809, and my NIC is actually older and works (it is NOT in use now) fine as of about 5 weeks ago, and had worked fine wih the R7000 I had connected about 10 months ago.
If you open up SYSTEM INFORMATION (can search for it by entering system on the search line for Siri) and then select NETWORK, then ADAPTER you'll see a list of them depending on how many you have. My NIC has this info:
Name [00000001] Realtek PCIe GbE Family Controller
Adapter Type Not Available
Product Type Realtek PCIe GbE Family Controller
Installed Yes
PNP Device ID PCI\VEN_10EC&DEV_8168&SUBSYS_05B71028&REV_0C\010000000000000000
Last Reset 1/27/2019 5:43 AM
Index 1
Service Name rt640x64
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rt640x64.sys (10.28.615.2018, 1.09 MB (1,139,424 bytes), 7/29/2018 10:32 AM)Suspect yours would be the same as this.
When I look at the date of the driver's timestamp on the last line, it is 7/29/2018. It could very well be the same one on the RealTek site as it would be included in that package because the RealTek site has the SAME date? Of course the real Driver is that last line. Possible MS installed it along with V1809 even? Just need the .SYS file possibly?
Check what you have before trying to update, but if you do, get it off the RealTek site, much safer. Quite possible if you do try to install it it could even tell you you are up-to-date even?
Did you check all the properties for Power Management as well as the Power Plan?
I have the windows default driver. It looks like there is an udpate at:
https://realtek-download.com/realtek-pcie-gbe-family-controller/
The highlighted one, is that correct for Windows 10 and this network adapter? I don't have a usb adapter.
Sorry, will have to wait to see those images... a Moderator must approve them. Might not be available until tomorrow sometime.
In the future, if you have a single image you want to post, use the BROWSE button on the lower left, locate the file, and then it will appear with your post on the righthand side for all to see.
- Here is the picture in my post above.
It is hard to tell what driver is needed. Maybe they are universal?? I was looking for a model number or something to match up...Are you sure about that one? What site is that at?
I found drivers for the at the REALTEK SITE, I'd use those.
What exactly is your network adapter and what chipset does it use? Is it the "Realtek PCIe GBE Family Controller"? If it is, check my screenshot. I'm on Win10 Home, V1809, and my NIC is actually older and works (it is NOT in use now) fine as of about 5 weeks ago, and had worked fine wih the R7000 I had connected about 10 months ago.
If you open up SYSTEM INFORMATION (can search for it by entering system on the search line for Siri) and then select NETWORK, then ADAPTER you'll see a list of them depending on how many you have. My NIC has this info:
Name [00000001] Realtek PCIe GbE Family Controller
Adapter Type Not Available
Product Type Realtek PCIe GbE Family Controller
Installed Yes
PNP Device ID PCI\VEN_10EC&DEV_8168&SUBSYS_05B71028&REV_0C\010000000000000000
Last Reset 1/27/2019 5:43 AM
Index 1
Service Name rt640x64
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rt640x64.sys (10.28.615.2018, 1.09 MB (1,139,424 bytes), 7/29/2018 10:32 AM)Suspect yours would be the same as this.
When I look at the date of the driver's timestamp on the last line, it is 7/29/2018. It could very well be the same one on the RealTek site as it would be included in that package because the RealTek site has the SAME date? Of course the real Driver is that last line. Possible MS installed it along with V1809 even? Just need the .SYS file possibly?
Check what you have before trying to update, but if you do, get it off the RealTek site, much safer. Quite possible if you do try to install it it could even tell you you are up-to-date even?
Did you check all the properties for Power Management as well as the Power Plan?
My posts are not saving for some reason. I have been trying for 2 days.
