NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AdeinFNQ's avatar
AdeinFNQ
Aspirant
Nov 05, 2021

R7000 Download failed network error

Hi all,

I've recently tried downloading a 1.7GB file from a UK server.  The download fails every time at 1.0GB. Doesn't matter time of day, browser (Chrome, Firefox).  I've even tried on a separate Linux machine using Firefox with an ethernet connection! Same result.  I've never seen the issue before. Other similar sized downloads work fine locally.  Other users trying to download the same file report no issues.The only thing in common is the Netgear R7000 router.  I'm baffled.  Any suggestions? My router firmware is V1.0.11.126_10.2.112

 

Many thanks in advance.

3 Replies


  • AdeinFNQ wrote:

    .......My router firmware is V1.0.11.126_10.2.112

     

    Many thanks in advance.


    My first question is, do you actually have the R7000P AC2300 router or do you have the R7000 AC1900? because the firmwares are different. You claim to have the R7000P and the latest firmware for that router is:

     

    R7000P Firmware Version 1.3.3.142 - Hot Fix | Answer | NETGEAR Support

     

    If it's the AC1900 model you have, the latest version is:

     

    R7000 Firmware Version 1.0.11.128 | Answer | NETGEAR Support

     

    Irrespective, I can't answer your main question. Are you using a VPN?

    • AdeinFNQ's avatar
      AdeinFNQ
      Aspirant

       Responding to portwe84, below,




      My first question is, do you actually have the R7000P AC2300 router or do you have the R7000 AC1900?


      I actually have the R7000 AC1900.  Sorry for any confusion

       

      Irrespective, I can't answer your main question. Are you using a VPN?


      No, I'm not using a VPN.

       

      Many thanks

      • GregGreg's avatar
        GregGreg
        Star

        AdeinFNQ 

        Try connecting your computer directly to an Ethernet cable from your ISP. If you still have trouble downloading this file, the problem is not with the router.