NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7000 dropping 5Ghz randomly
I was transitioned to work from home so I was able to finally notice this, but my 5Ghz connection on my router occasionally drops. During the course of my 9-10 hour shift, the connection drops around...
the general agreed upon decent firmware for the R7000 is 1.0.9.42.
the recently released version is still waiting feedback but the initial results aren't any better from what I've seen.
What modem is it from xfinity?
Try installing that firmware, factory reset again, and make sure to manually install.
rpzky8 Well this isn't really going to help you any, but welcome to the club of all of those R7000 AC1900 users who also state that they are suffering exactly the same issue you are experiencing.
No one knows for sure, but the more this crops up, it might appear that this is an issue that seems to affect older R7000 units. I'm begining to wonder if this is a hardware issue within older routers that pre-date v.64. I realise that a 2 year old router isn't exactly that old, but some of us aren't having any issues whatsoever and I'm on the latest firmware and my router is just a year old having left the factory on v.64. I can't say that personally I have seen anyone stating that a recently manufactured R7000 AC1900, is dropping WiFi frequently after a firmware upgrade. To make a point also, most users won't know exactly when their router was manufactured. In order to find out that information, you have to raise a support ticket and ask and this is best done in the first 90 days of purchase whilst the support is complimentary.
Did you make a note of what firmware you were on before you upgraded to the latest firmware? Was the router behaving itself prior to updating? If so, it might be worth rolling back to your original firmware. You will read lots of users heavily advocating firmware v.42. This is fine if your router came out of the factory with that firmware, but if your router never had that firmware because it pre-dated your own router, then you might want to think very carefully about rolling back to an older firmware the router never had in the first place.
How many devices have you got using 5ghz WiFi at any given time?
I got my R7000 two days ago, shipped with 1.0.9.88 and I did have the 5Gz drops every few hours. Based on all the advice, I downgraded to the .42 firmware and I've been rock solid for about 36 hours. Hard to believe they can't get simple 5gz working with their firmware.
Can someone list instructions for how to downgrade to the .42 firmware? Thanks in advance!
Go here https://www.netgear.com/support/product/r7000.aspx
Select "downlaods"
It will show the current versions. on the bottom of that it says "show more" This will expand and show ALL the firmware updates. Select the one you want and download it to your computer.
Log into your router.
Go to the Admin portion and select firmware.
In that menu you hav the option to upload firmware from your computer. Select the file you downloaded. At some point it will warn you that the firmware you're installing is older than what you have. Ignore this and continue the install. Router will reboot and you will have your old firmware.
Understand this is a rough tutorial, but I think I hit all the bullet points.
- In fear of sounding dumb, how does one go about downgrading to .42?
I have been having these issues pretty consistently for the last week.
Thanks in advance.> [...] how does one go about downgrading to .42?
Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions.> Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
That has nothing to do with anything?
UPDATE:
The smart connect is no longer working as a work around to have the latest firmware updates. The random drops were non-existent for a few weeks and they have now returned. I am now back on the .42 release. This is the only way to have a working router.