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R7000 dropping 5Ghz randomly
I was transitioned to work from home so I was able to finally notice this, but my 5Ghz connection on my router occasionally drops. During the course of my 9-10 hour shift, the connection drops around...
the general agreed upon decent firmware for the R7000 is 1.0.9.42.
the recently released version is still waiting feedback but the initial results aren't any better from what I've seen.
What modem is it from xfinity?
Try installing that firmware, factory reset again, and make sure to manually install.
I was looking at upgrading to the latest version (I upgraded to 1.0.9.88 and started seeing router issues - dropping connection). After reading many posts and replies I decided to revent back to 1.0.9.42 version. I am only about 20 hours in, but after a full day of video converencing, no hiccups (which was not the case with the 88 firmware).
So, I agree, go back to 1.0.9.42.
I also did it the lazy way - I did not factory reset my router, I simply "upgraded" to an older version. The system asked whether I wanted to install older version - once I confirmed the process as as smooth as with any other firmware version change.
So, thanks to all who suggested the 42 version.
Hi all and our friends at Netgear - Has there been any progress made on fixing the firmware. I bought mine in Dec 2019 and have been having this issue since 2 weeks ago. The ROI is proving to be moving in the direction of a sunk cost for a device that is not cheap.
I took the same steps as stelthlion68 but continue to consistently have the problem
Netgear folks are you able to share any progress on providing a fix for this very important issue that is impacting work and people's livelihood or should I just resign to that this product is not worth the time and go buy something else?
- I would definitely try using the latest firmware first, then if it fails, use the old firmware if possible. What firmware do you have right now?
RxPD wrote:Hi all and our friends at Netgear - Has there been any progress made on fixing the firmware. I bought mine in Dec 2019 and have been having this issue since 2 weeks ago. The ROI is proving to be moving in the direction of a sunk cost for a device that is not cheap.
I took the same steps as stelthlion68 but continue to consistently have the problem
Netgear folks are you able to share any progress on providing a fix for this very important issue that is impacting work and people's livelihood or should I just resign to that this product is not worth the time and go buy something else?
The problem here is, that even if anyone from Netgear bothered to sit down and read through this Community forum and discovered that there are seemingly lots of R7000 AC1900 router owners who are consistently reporting issues with 5ghz WiFi dropouts, then there's owners like me, on the newest latest firmware that have not had any issues whatsoever. So how is this the case? Why are some R7000 owners having so many problems with the latest firmware and yet some of us are not? No one can answer that question. Is it a geographical issue? A hardware issue with an unspecified number of routers? Environmental issues? or user error issues relating to firmware updates? No one has yet come up with an answer. I don't doubt there is a problem somewhere, but it clearly isn't affecting every single R7000 AC1900 owner, so how Netgear are going to resolve an issue that doesn't affect everyone, is going to be interesting.
Frankly I'm a bit surprised that this router is still getting firmware updates. It was released in 2013.
People complain because the firmware's not functioning properly but for some reason its a small set of the released devices. Not sure why but it tends to be more prevelent than other devices.
But to still be getting firmware on a 7 year old router? to me it shows an impressive level of backing by netgear.
I have a 3 year old tp-link C3200 that only got an initial firmware release and that was it. Nothing since. OR my linksys RE9000 from 3 years ago that only got the initial release.
its why I moved away from other companies. Not all of them even work on firmware unless its a major firmware bug found.
I still try out other companies because I like trying new things but I've found netgear to consistently update devices for longer than most.
plemans On one hand it's true to be great to still get support for a 6-7 year old unit. On the other hand, it's still being sold new, so I honestly expect one or two more years of support.
What I dislike about Netgear, you only can open a support case for 90 days after purchase, there are other companies way better.
I also have an R7800 besides the R7000, and have there a data corruption issue (when it's in AP mode). Another person also had this and he could open a support case. He did receive after some months a beta firmware which fixed the issue for him. Since then was one or two official releases, but none of them included the fix from the beta. I can 100% reproduce the bug, transfer >300 MB of data wirelessly to a Lan attached device and the data is corrupt.
Regarding the R7000, I'm using it as a Bridge and have two issues in various firmwares. On 1.0.9.42, 1.0.9.64 and maybe also 1.0.9.98 I have the issue that if the upstream AP moves the channel because of a DFS event or similar, the R7000 stays offline and doesn't try to reconnect. I have to reboot it to get wireless working again.
On 1.0.9.98 I additionally had the issue that the LAN attached devices to the R7000 stopped realizing that they are attached or couldn't transmit data. Testing 1.0.11.100 now, release notes sound like this LAN issue might be fixed.
To answer your question - there are *many* variables as to why it works for some and not others. Are you using QoS? WMM? Smart Connect? WiFi Security? Address Reservation? Guest Network? Parental Controls?
What about thermal issues? Is your router in an enclosed area? Do you have a mix of hardware Ethernet connections to the router and WiFi? How many WiFi attached devices?
Your firmware has to juggle every combination of these. My speed went from 200Mbps to 23 because I had WMM turned off.
That's why.
Since I've switched to XWRT-VORTEX custom firmware I had no more outages since about 4 days while running the R7000 in Bridge mode.
I was having the same issue with my 2yr old nighthawk router and it turned out to be a corrupted fire stick believe it or not. Everything I tried would not fix this thing downgrading software, factory resetting etc... Once I reset my fire stick to factory defaults it solved the connection issues immediately.
What all do you have connected to your router?
- I don’t have any fire sticks. I despise those things lol. Mostly apple products (tv, 2 phones, tablet, iMac, iPod), 2 Xbox’s, a 4K Panasonic blu ray player, and a Samsung smart tv. Plus my home security devices. Everything has been pretty much flawless with smart connect enabled. So I won’t complain. I get to run the latest firmware.