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Forum Discussion

rpzky8's avatar
rpzky8
Guide
Apr 22, 2020
Solved

R7000 dropping 5Ghz randomly

I was transitioned to work from home so I was able to finally notice this, but my 5Ghz connection on my router occasionally drops. During the course of my 9-10 hour shift, the connection drops around...
Troubleshooting
  • plemans's avatar
    plemans
    Apr 22, 2020

    the general agreed upon decent firmware for the R7000 is 1.0.9.42.

    the recently released version is still waiting feedback but the initial results aren't any better from what I've seen. 

     

    What modem is it from xfinity?

    Try installing that firmware, factory reset again, and make sure to manually install. 

Mike_Monroe's avatar
Mike_Monroe
Guide
May 17, 2020
I have the R7000 (ac1900) too. The only way I found to keep the latest updates and still have no random disconnects is to turn on smart connect. I’m not buying another Netgear router after this. It’s ridiculous that it’s not fixed.
apara223's avatar
apara223
Guide
May 19, 2020

I purchased my R7000 router a few years ago and have been mostly running DD-WRT on it.  However, recently, I purchased a dedicated firewall and since have converted the R7000 into an access point.  Since I was not doing anything fancy, I re-flashed the latest native firmware.  Since then, I have had the drop out issue, especially when I was streaming Google Meet.

 

For a while, I have reverted back to v1.0.9.42_10.2.44 and the router was solid.  Then, I decided to go back to 1.0.11.100, however, after flashing the firmware I did a full reset and reconfigured the router from scratch (not by restoring the backup configuration).  Since then, I have not had any drop out issues and the router is working fine.

 

I have been running it for 2 weeks since I updated without issues.  I am continuing to monitor the situation, however, since I did a full reset, the router feels solid.  I would recommend doing a full reset after the firmware update.  It seems to have helped me.

 

I have another R7000 also running as an access point, which I have not yet updated pending a little more time.

 

In short, I was having issues, but after a full reset, the problems have not come back ... yet.