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Forum Discussion
rpzky8
Apr 22, 2020Guide
R7000 dropping 5Ghz randomly
I was transitioned to work from home so I was able to finally notice this, but my 5Ghz connection on my router occasionally drops. During the course of my 9-10 hour shift, the connection drops around...
- Apr 22, 2020
the general agreed upon decent firmware for the R7000 is 1.0.9.42.
the recently released version is still waiting feedback but the initial results aren't any better from what I've seen.
What modem is it from xfinity?
Try installing that firmware, factory reset again, and make sure to manually install.
DragonWarrior
Jun 17, 2020Tutor
UPDATE: Still extremely unstable 5ghz band. I have reverted to the V1.0.9.88_10.2.88 firmware to see if that helps the stability and disabled auto updates. This is a recent issue so I'm hoping its just an issue with the most recent firmware. I will update again if this resolves the issue as I'm hoping to not revet all the way back to .42.
Eric1213
Jun 17, 2020Aspirant
With so many people having these issues, how is Netgear not doing something to rectify it?
Losing customers for life with my (our) losing confidence in the product.
This was bought brand new just over a year ago, and never had any issues until a few weeks back.
Losing customers for life with my (our) losing confidence in the product.
This was bought brand new just over a year ago, and never had any issues until a few weeks back.
- Portwey84Jun 17, 2020Virtuoso
Eric1213 I hear what you say. The problem is though, not all of us are having the issues that some of you state you are having. I can sit here all day long and tell you that I'm not having any issues at all with my R7000 AC1900, no 5ghz WiFi dropouts, there just isn't a problem, for me, it isn't broke.
And this is still the crux of the problem isn't it? Why are some of R7000 owners having issues and some of us are not? The Guru's on here don't even know the answer to that one. Their standard answer to it all is, downgrade to v.42 because quite simply, they've got no other answer. So people take the 'advice' and downgrade to a 2 year old + firmware which may or may not be security safe but bizarrely, downgrading seemingly suddenly works! So, is it flawed firmware? is it flawed hardware, either routers or modems? is it a regional issue? environmental issues? No one knows.
I do accept there must be an issue somewhere. Clearly something is going wrong for people to keep telling others on this forum that Netgear's firmware is 'broken'. The trouble is whilst you've still got people like me who aren't having issues, what are Netgear supposed to do? The fact is, they don't even monitor this forum do they?
As far as my own setup is concerned, well I'd clearly love to know what it is that makes my situation so different from others who are continually having problems when I am not. I'm not using Smart Connect, I've less than 20 WiFi devices connected at any one time, I've disabled Logs, UPnP, auto update, I don't use Netgears default NTP, I split my WiFi networks into standard and Guest bands, I don't have parental controls set up, I use Google Open DNS. All this on 37mbps fibre broadband using Cat7 cabling on a router that was manufactured in Vietnam on 1st March 2019. No problems at all since I updated the firmware on 4th April 2020. Maybe, I'm just lucky.
I can absolutely assure everyone though, if I were having the problems that some of you state you are having, I'd have dumped my R7000 by now. It would have gone back to the place I bought it and I'd have bought something else or gone back to using my ISP provided router. The trouble is, as I've already stated, my R7000 works exactly as it's supposed to, as long as Logs are disabled, because when Logs are enabled, they keep telling me my R7000 is getting DoS attacks when it clearly isn't. That aside, for me, the R7000 is a great router, it's just a shame it isn't working out for others the same way as it has for me.
- Mike_MonroeJun 17, 2020GuideIMO, I believe many (like the one I had) may have different parts in them. It seems like a hardware failure. Some who may have bought their’s at a later date got the “good” ones. Like I posted earlier, I just bought a new router and moved on. I encourage you to do the same. Trust me, the issue is only gonna get worse!
- Eric1213Jun 17, 2020AspirantMike_Monroe ... getting a new router is likely going to be the route I go, because this has been nothing but a pain, but I literally just bought this router 13 months ago, and paid more for it than any other router in the past (due to upgrading to fiber optic internet and then suggesting getting a stronger router).
I think it’s just hard to accept and move on from a router that is essentially brand new.
Did you have the guts to buy the same router despite these issues, or go somewhere else?
Would any of you recommend paying the fee to call and talk to a Netgear expert to help with the issue?