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R7000 dropping 5Ghz randomly
I was transitioned to work from home so I was able to finally notice this, but my 5Ghz connection on my router occasionally drops. During the course of my 9-10 hour shift, the connection drops around...
the general agreed upon decent firmware for the R7000 is 1.0.9.42.
the recently released version is still waiting feedback but the initial results aren't any better from what I've seen.
What modem is it from xfinity?
Try installing that firmware, factory reset again, and make sure to manually install.
I was having the same issue and upgraded to V1.0.11.106_10.2.100 and the problem has disappeared. It's been more than 2 weeks and so far so good.
After nearly 2.5 weeks the problem reappeared today. Rebooted the router. Will monitor to see how long it takes this time.
I have the same problem. Constant wifi drops. Wired network stays connected. I am using firmware V1.0.11.106_10.2.100, and also downgraded. After reading the message boards for a couple of weeks I finally I purchased the $89 support plan, and so far support has had me downgrade firmware, which I guess is a security risk. Also change some channels. But the problem persists. Premium paid support is really hard to get ahold of!! They do not return emails, and been on hold foooorrrreeeevvveeeerrrrrrr. Steps taken so far have not helped. I am having a really bad netgear experience. I just want the dang thing to work w/o rebooting 20 times a day, or else get my money back. Its only a year old!
- You bought the R7000 a year ago?? Why? There are so many better routers out to select from. I think most of us had this router for years.
LOL it was on the shelf at bestbuy and I trusted netgear. I have learned an important lesson!
I purchased a Linksys MR9000/AC3000 and it works flawlessly, I got tired of messing around with my AC1900 for the past 2 years. I kept waiting for the magic firmware release, I mean this is one of there best selling routers and it never came. I finally just got fed up waiting and dealing with the drops and resetting the router and I did not want the same problem with another netgear product, so I switched back to Linksys.
jtby wrote:I have the same problem. Constant wifi drops. Wired network stays connected. I am using firmware V1.0.11.106_10.2.100, and also downgraded. After reading the message boards for a couple of weeks I finally I purchased the $89 support plan, and so far support has had me downgrade firmware, which I guess is a security risk. Also change some channels. But the problem persists. Premium paid support is really hard to get ahold of!! They do not return emails, and been on hold foooorrrreeeevvveeeerrrrrrr. Steps taken so far have not helped. I am having a really bad netgear experience. I just want the dang thing to work w/o rebooting 20 times a day, or else get my money back. Its only a year old!
You lost $90 which you could/should have used for a new router. That said, you should minimize your damage and do it ASAP. Buy a new r7000 from Best Buy and use that receipt to return your old r7000 router (assuming you kept your packaging?) You will be left with an unsealed, new, r7000 router that you should proceed to sell (on facebook, ebay, etc.) for 3/4 the price. Take that money and buy a new router.
I would also fight tooth and nail to get your $90 back from netgear. Tell them you are not satisfied and want a refund. Don't settle for no.
As a suggestion you can buy the linksys mr9000 router on sale for $150 from Best Buy if you are patient (wait for the sale) and it meets or exceeds the range and speed of the r7000 and has no drops. I am sure there are other comperable routers but I personally can vouch for that one.
Best of luck. Sorry you got roped into this mess.
-Mike
Thanks for tip, I will do that. I am attempting to contact netgear to cancel the support plan that I purchased 2 days ago for refund, as it is proving to be non-functional. They will not even respond to me to help me cancel the support plan! I feel like I have been double-duped by Netgear, and they have no interest in me other than my credit card. I am honestly astonished by all of this.