NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

swehjo's avatar
swehjo
Guide
Sep 21, 2015
Solved

R7000 drops connection

My R7000 drops connection intermittently since a couple of weeks (I  t h i n k  it started, at least it got worse, after a late upgrade to V1.0.4.30_1.1.67 mid/end of August).   It happens one to t...
Troubleshooting
Lucius1972's avatar
Lucius1972
Aspirant
Oct 04, 2015

Hi swehjo,

I also had wifi drops only on my galaxy S4, i managed to get them solved by using below values, maybe they help you:

 

- disabled WPS (Router`s pin)

- disabled UPnP

- disabled IpV6

- Fragmentation set to 2304

- RTS set to 2304

- Preamble: short/auto (have it on short now)

- Fixed channel 11 (use wifi analyzer to see the occupation for channel 1,6 and 11)

- MTU 1500 

- Wifi mode 2.4Ghz: Up to 289 Mbps

- Transmit Power Control: 75%

 

Hope it helps.

  • swehjo's avatar
    swehjo
    Guide
    Oct 04, 2015

    Thanks Lucius,

    But my problem is not wifi drops, its an "everything drops". Also the cable network... 

    • Lucius1972's avatar
      Lucius1972
      Aspirant
      Oct 04, 2015

      That`s bad, tried different LAN IP? I put mine on 192.168.2.x

      • swehjo's avatar
        swehjo
        Guide
        Oct 04, 2015

        You mean for the router? Sounds a bit off that an IP-address that I've used for the router since new suddenly stops working. Shouldn't be the root cause at least. But if you mean for the equipment I have maybe 10 clients on the network with the same problem, on cable as well as on wifi (in which case the can see the wifi but not connect to it).

    • That1Guy's avatar
      That1Guy
      Aspirant
      Oct 05, 2015

      I have a R7000, when I first got it going I LOVED it. Very fast speeds and covered the whole house (which has always been an issue). A few weeks in and it was dropping WiFi, or very slow WiFi or even no WiFi at all (although it would say it was connected). 

       

      Long story short I exchanged the Router with Netgear (that process is a whole other story), and the first few weeks it was GREAT! Until it wasn't, and I was having all the same issues. I was about to give up and buy a new router until I saw someone mention a very simple fix. 

       

      While doing all the touble shooting I noticed that the router gets very hot. I didn't think anything of it as I was sure that there were safeguards to protect the router from being effected by the heat. In my frustration, I figured it was worth a shot though.

       

      I put a laptop cooling pad under the router... problem FIXED - If you are having issues with your router, check and see if it's hot to the touch as electronics don't do well in these conditions. A cooling pad for a laptop or a small fan works great. 

       

      I love this router until it started having all the issues, now with the cooling ($20) i'm back to loving this router. YMMV but it worked for me.