NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
VIP
Jan 21, 2016Aspirant
R7000 firmware version 1.0.6.28 caused a slower wireless connection to the iPhone 6s
R7000 router firmware version 1.0.6.28 caused a much slower connection to my iPhone 6s. Before I downloaded the FW update the internet speed would test at about 180mbps according to the Speedtest app, the same wirelessly as the wired connection to my desktop computer. After the download the wired connection remained the same but the wireless connection to the iPhone dropped to between 60 wnd 90. I have pushed the button on the back to reset to defaults and have reloaded the firmware and have rebooted the router. I still have about half the speed to the iPhone before the new firmware. What can be done to correct the problem?
The solution to the problem of R7000 firmware version 1.0.6.28 causing a slower internet wirelesss connection to the iPhone 6s is to change the default MTU size setting from 1500 to 1450.
Open the router interface program and choose the Advanced tab, select Setup and then WAN, change the MTU size setting from 1500 to 1450. Click Apply and the router will reboot.
9 Replies
- LeeHProdigy
Firmware version 1.0.6.28 is buggy. Flash firmware version 1.0.4.28 or 1.0.4.30 and reset the router using the reset button on the back of the router.
- VIPAspirant
I tried both of the older versions as you suggested. I first pressed the reset button on the back of the router and then loaded 4.30. When there was no improvement, I pressed the reset button and loaded 4.29. That did not help either. I still have my iPhone 5s so I am able to check the speed on both the 6s and the 5s. My Comcast internet wired speed is about 180mbps and previously the speed on the 5s was about 108 and the speed on the 6s was about 180 measured by the Speedtest app. Now the 5s is below 50 and the 6s is around 75. I have rebooted the router both by removing the power cord and by the software reboot but neither gets back to the speeds that I had before loading 6.28.
- JamesGLNETGEAR Employee Retired
Hi VIP,
Is it on 2.4Ghz or 5Ghz connection?
Have you tried changing channels of your network?
- VIPAspirant
The solution to the problem of R7000 firmware version 1.0.6.28 causing a slower internet wirelesss connection to the iPhone 6s is to change the default MTU size setting from 1500 to 1450.
Open the router interface program and choose the Advanced tab, select Setup and then WAN, change the MTU size setting from 1500 to 1450. Click Apply and the router will reboot.
- VIPAspirant
Well, changing the MTU setting only corrected the wireless internet speed problem for a couple of days before the problem occured again which required changing it again to wireless attain the maximum internet speed of 180mps of the ISP's particular plan using the iPhone 6s. This solution is too short term to be of significant value other than a possibility that it may be a clue as to where Netgear needs to look to correct the problem. It looks like the software needs to be promptly patched.
- kyhmanAspirant
This firmware update killed all of my speed with wired and wifi. Confirmed that my cable modem with Charter is giving me 65 mbs when hard wired directly to it. When connected to the R7000 I now only get 9.5 MBS hard wired and and about 10 mbs over wifi. This is pathetic sense I have no clue how to report my issue directly to Netgear or if they are aware of this sense i dont have customer support anymore. So was your solution to do a factory reset?
Thanks
- Thanks rpoffen I was wondering about that it would be nice for Netgear to put this in the faqs to distinguish the difference for the layperson. That is a hard reset which brings you back to the original default version correct. And if just all the lights go out its just a reboot which wipes settings but not firmware is that correct. I was confused because I'm only seeing firmware ver. 1.4.30 right now. Not anything more. So to get back to that I would have to reset like you mentioned then flash firmware. Let it reboot and then I should be good to go?