NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7000 Firmware Version 1.0.9.10 frequently disconnects devices on 5GHz band
I just upgraded the router from firmware ..9.6 to 9.10. However I find that the router frequently disconnects devices connected on the 5GHz band. If I connect such a device to 2.4 and then back to 5 ...
1.0.9.12 fixed it.
xrcd wrote:
No, I didn't factory reset
The first thing that Netgear's team will tell you to try is a reset. Don't do it and they can't really fulfill your request for a clear answer.
xrcd wrote:
...but what are the chances that two different users get the exact same random problem because of this this?
The chances are very very high if that is what it takes to fix the problem.
If the problem resurfaces (and it most likely will) then disable 5GHZ and run strictly 2.4....since I did that days ago I have had no disconnects at all. I hope netgear gets this fixed...
1.0.9.12 fixed it.
Thanks for that report.
Nice to know that fresh firmware hasn't caused more grief than joy.
Let's hope it works for other people.
I already had V1.0.9.12_1.2.23 installed but it reduced my throughput to around 50 mbps up/down, which is why I retrograded to 1.0.9.10.
I have now again reinstalled V1.0.9.12_1.2.23 and at least for now things look good. I remember reading something about the QoS could be the cause of deteriorated throughput with V1.0.9.12_1.2.23 but I don't recall if I looked at that at the time. It seems it defaults to being disabled.