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Forum Discussion
dvwebster
Dec 14, 2017Aspirant
R7000 firmware version 1.0.9.14 drops connections to Apple devices and Logitech Pop Bridge
Two days ago I updated to r7000 firmware version 1.0.9.14 but immediately started to see dropped onnections to Apple devices and a Logitech Pop Bridge that could not be recovered. Curiously android d...
- Feb 26, 2018
Hi,
I am pleased to confirm that hotfix firmware version 1.0.9.26 has been working well with all my devices including my one Google Home smart speaker.
dvwebster
Jan 15, 2018Aspirant
Hi,
Wifi problems are persisting.
Not everything seems to get disconnected, my Roku and Google Home seem to be in service but my 6 Amazon Echo devices, all Apple devices, all Android devices and all Nest Devices go offline, 1 or 2 times a day. It is getting very annoying!
Using the hard button on the router to switch WiFi off then on again gets everything to reconnect again.
I have noticed that following the period of WiFi problems the 5GHz channel moves from my setting (60) to 45 but the 2.4GHz setting is still as I set it (11).
Any suggestions please
JamesGL
Jan 29, 2018Master
Hi dvwebster,
Please try this firmware.
https://kb.netgear.com/000053870/R7000-Firmware-Version-1-0-9-26-Hot-Fix
- dvwebsterJan 31, 2018Aspirant
Thanks, I have just updated the firmware as you suggested.
I notice the Release Notes mention a fix to do with Broadcast issues and this might be the problem on my network as I have identified that my single Google Home device appears to have been the cause of my Wi-Fi disconnects. Using a WiFi analyser it looked like the GH was transmitting its own SSID on the same 2.4GHz channel as my router. Since powering it off for the last few days and running with the last official update, I dont appear to have any Wi-Fi problems.
I shall see how the new Hotfix version works for a few days before switching on the Google Home again. - JamesGLFeb 01, 2018Master
Hi dvwebster,
You may need to check with Google home since this is a known issue as well from their end. I believe they have patch software for this.
- JamesGLFeb 06, 2018Master
Hi dvwebster,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
- dvwebsterFeb 26, 2018Aspirant
Hi,
I am pleased to confirm that hotfix firmware version 1.0.9.26 has been working well with all my devices including my one Google Home smart speaker.