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Forum Discussion
Solved
R7000 globe icon Red
Greetings, I have a red light on the globe icon and all others are white. I did the reset on both. The xfinity modem works with my old netgear model R3400, so not sure what to do.
Resetting isn't enough. That doesn't actually probably do what might be needed.
Suspect the Modem is looking for a SPECIFIC MAC address of the old router. Can't find it when you hook up the new R7000 so it doesn't supply the signal for the Internet. When you put the old router back in, it sees it as the correct MAC address and hence it works.
What you need to do is POWER OFF both the Modem and Router. If the Modem should have a BATTERY in it, you need to remove it and wait a few minutes before reinserting it. Then POWER ON the Modem and wait for it to FULLY come up. Only then POWER ON the Router. That should fix the problem if it is on because the MAC address was in conflict.
Doesn't, that ARE you using the same cable between the modem and BOTH routers when you connect each one (assuming you've connected the cable in the correct slot for the input signal)?
> Suspect the Modem is looking for a SPECIFIC MAC address of the old
> router. [...]
Knowing nothing, I'd guess that the cable modem doesn't care about
the MAC address of the router, but the ISP may care about the MAC
address reported by the modem, and, depending on how the modem is
configured, that could be the MAC address of the router which is
connected to it.
With a description like "The xfinity modem", it's tough to do much
research on the particular modem in use here.
> What you need to do is [...]
All the resetting of all the devices in the world won't help if the
ISP wants to know the MAC address of the new router before letting it
connect. Again, Comcast has people on staff who do this stuff all day
long, so they could probably help more than the people here who can't
see what they can see.
But, if I were desperate for fun, then I might configure the new
router to use the same MAC address as the old router used, and see if
that makes a difference. (And then, if that didn't work, I'd call
Comcast.)
Powered both down and followed your instructions, unit connected!! Thanks