NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R7000 goes straight to http://192.168.1.1/MNU_access_setRecovery_index.htm
Hi all - I stupidly upgraded my firmware using wifi instead of flashing it manually (which I'll do from now on!) since I rebooted post-upgrade, it lets me use my username/password for router security...
Any ideas? I've answered all your questions to the best of my knowledge. Did I miss any?
I'm using the default creds which the router admin window accepts then it sends me to a page asking for the router serial, which I enter correctly and it gives an error message saying "162.168.1.1 says The serial number entered does not match the value on the router, try again" (sic). Are we stalemated here?
> [...] held the reset button for just over 10 seconds. No changes in
> the LED lights any of the times I tried it. [...]
Not a good sign. You might try again, but with no connections to the
R7000 other than its power adapter. If the Reset button does not cause
a reset (evidenced by LED activity), causing the R7000 to accept its
default "admin" credentials, then there's a bigger-than-usual problem.
The fact that it doesn't like the serial number from the label also
suggests some kind of hardware problem or firmware corruption.
> [...] It's still accepting default creds (admin / password) but
> persists in the serial number dead end I've described.
That's what I'd expect _rejecting_ the credentials to look like. The
serial-number request is part of the (often defective) password-recovery
scheme. If you put in any bad set of credentials, does it do anything
different?
If you can't get it to do a proper settings reset, then you might try
to find a way to entice it into letting the TFTP recovery scheme cram a
fresh firmware image into it. That might require some lucky timing, or
unusual power-on/Reset sequencing. No bets on whether it's possible,
but you might have little to lose by playing around with it.
- All is well - I used a USB-TTL cable and putty to put it into recovery mode and then was able to flash a new firmware image through Ethernet cable through TFTP.
Running great now :)
Thanks for the advice!