Forum Discussion

Initiate

Oct 18, 2017

Solved

R7000 Internet Connection Issues after Reset

I recently began experiencing slow wifi speeds on my home internet, so I did a reset on my R7000 router thinking it would help. The problem now is that I cannot connect to the internet at all using m...

Hardware

Troubleshooting

JamesGL
Oct 24, 2017
Hi Alex_K_MN,

Try this KB article.

https://kb.netgear.com/1086/No-Internet-with-new-router-MAC-spoofing

Alex_K_MN

Initiate

Oct 20, 2017

I have a little more information on my original post. I made it to the Netgear Genie site for my router, and it showed the following under the internet setup:

I don't remeber exactly what it looked like before I did the factory reset, but I'm almost certain the values for the IP address and DNS address were not 0. Does anyone know why this could have happened after I did a factory reset or how I could fix it?

Thanks again.

JamesGL
NETGEAR Employee Retired
Oct 24, 2017
Hi Alex_K_MN,

Try this KB article.

https://kb.netgear.com/1086/No-Internet-with-new-router-MAC-spoofing
- JamesGL
  NETGEAR Employee Retired
  Oct 29, 2017
  Hi Alex_K_MN,
  
  We’d greatly appreciate hearing your feedback letting us know if you need further assistance.