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Forum Discussion
r7000 internet goes offline about once an hour
Version: V1.0.11.126_10.2.112 Connect by cable to Spectrum modem (other devices connected by cable to modem do not lose internet) Have not tried to connect by cable only to r7000 Background: when...
- Forgot to mention that while the internet is offline at the router, I can still test the internet speeds. Also I have not found any log that would give me a direction as to why the router's internet went offline. I have a very little experience with networks, but will get you any information I have to help you help me. Ad-Thanks-Vance.
Retired_Member wrote:
Version: V1.0.11.126_10.2.112
Connect by cable to Spectrum modem (other devices connected by cable to modem do not lose internet)
Other devices? That implies a router in front of a router. Bad idea.
What is the modem of this Spectrum modem?
Forgot to mention that while the internet is offline at the router, I can still test the internet speeds.
See above.
- Hi Michaelkenhoward. I only have one router. I have a laptop going directly into the Spectrum modem. And when the router (also going directly into the Spectrum model) loses its internet, the laptop doesn't. So I don't think it's the service up to the Nighthawk that's the problem. I'm in bed now with a CoVid like issue, and I cannot make it downstairs yet to get manufb& model if their modem. As soon as I can I'll post it as a reply. Thanks!,:~Jim
Retired_Member wrote:
Hi Michaelkenhoward. I only have one router. I have a laptop going directly into the Spectrum modem. And when the router (also going directly into the Spectrum model) loses its internet, the laptop doesn't.A standard modem only device will not support both a laptop and a router at the same time. If your modem has more than one Ethernet port, then it is not a plain vanilla modem.
Unless your R7000 is set up as a wireless access point, you may well have two modems.
Tell us what the model of that modem is and you might get better advice.
I agree with teh other poster - if your laptop can conect to internet directly through the modem, then it sounds like your modem is also a DHCP server. You will have nothing but problems with that setup (google "double NAT". The 2 best options are to set the modem/router in bridge mode, and use the R7000 as the only DHCP server. The other option is to only use the modem/router (not recommended). You'll need to search on-line for how to set your modem in bridge mode, and what you need to configure on the R7000.